Ratings based on 60 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cherokee Village
Posted 22 Oct 2024
BEWARE! They say something else and upcharge, especially in dining. They conceal especially if you don't speak Spanish. Dining is not worth the money.
Comment from Hotel Management
25 Oct 2024 by Guest Experience Manager, Hotel Management
Dear Surinder,We’re very sorry to hear about the misunderstanding you experienced at Seth55. Our goal is for all our guests to enjoy a clear and satisfying experience. To clarify, our dinner buffet price is 27.50, with drinks not included in this rate. We apologize for any confusion this may have caused, and we appreciate your feedback, as it helps us improve.Thank you for your visit and your review. We hope to have the opportunity to serve you better in the future.Best regards,The Seth55 Team
by A verified traveler
Posted 11 Oct 2024 on Hotels
Comment from Hotel Management
12 Oct 2024 by Guest Experience Manager, Hotel Management
Muchas gracias por su valoración. Esperamos recibirle pronto en el futuro. Un saludo de todo el equipo
by A verified traveler
Posted 7 Oct 2024
Very relaxing, though the non-stop funereal music was a dampener.
Comment from Hotel Management
7 Oct 2024 by Guest Experience Manager, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us. We hope to see you back soon. Best regards, The Seth55 team
by A verified traveler
Posted 5 Sep 2024 on Hotels
Place is very nice but a bit clinical could be anywhere did not feel particularly Spanish otherwise was great
Comment from Hotel Management
6 Sep 2024 by Seth 55 Santo Tomás Team, Hotel Management
Thank you for sharing your feedback Chris! We are pleased to know that your overall experience was positive. We are sorry that the décor did not fully convey the Spanish charm you were expecting. We would like to point out that as well as offering a selection of local produce in our kitchen, including traditional Spanish and Menorcan dishes, we actively support local suppliers and collaborate with local tourism businesses. This allows us to offer our guests a more authentic experience and to contribute to the development of the local community. We look forward to the opportunity to welcome you again, thank you for choosing us!
by A verified traveler
Posted 15 Jul 2024 on Orbitz
Hotel is very good all things considered including price. The only problem was breakfast hours which ends at 10 ( too early) and coffee service. Standing in line for coffee early in the morning was a bit annoying.
Comment from Hotel Management
16 Jul 2024 by Seth 55 Santo Tomás Team, Hotel Management
Thank you very much for your review Shahram! We are delighted to know that you enjoyed our hotel in Santo Tomás.Regarding the breakfast, we are sorry to read that the timetable did not suit your needs. We have made a note to evaluate possible changes in the future. Regarding the coffee, we are sorry that you had to wait in line. We will review the issue to avoid queues at the coffee machine.We look forward to welcoming you again soon!
by A verified traveler
Very nice indeed
Posted 28 Jun 2024 on HotelsNice expierience
Everything as expected
Very clean and spacious
Comment from Hotel Management
1 Jul 2024 by Seth 55 Santo Tomás Team, Hotel Management
Thank you for taking the time to share your positive feedback! We are delighted to know that you had a nice experience with us and that everything met your expectations.It is great to know that you found our accommodations clean and spacious. We strive to maintain high standards to ensure our guests have a comfortable and enjoyable stay.We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Aug 2023
Very good hotel and friendly staff
Comment from Hotel Management
16 Aug 2023 by Seth 55 Santo Tomás Team, Hotel Management
Thank you very much for your review Jorge! We look forward to seeing you soon.
by A verified traveler
Posted 21 Sep 2022
by A verified traveler
Posted 4 Jun 2022 on Hotels
Comment from Hotel Management
6 Jun 2022 by Toni. Set Hotels., Hotel Management
buenos días,
Gracias por sus comentarios. Nos ayudan a mejorar.
Saludos,
by A verified traveler
Awful which is a pity considering how pretty it is
Posted 28 Sep 2019 on HotelsUnfortunately our experience was very poor. The receptionist was absolutely awful. She should not be dealing or much less welcoming guests. Then in the room there was a dirty rag with some solvent on it that made the room reek. I called reception. Instead of changing our room, they came to remove the rag when we went to the pool. We saw from the lifts the same girl leaving our room, when we reached our door, and she left it opened. I call her back and she just didn't seem to care. Last, we forgot a pouch with my headphones on the table when we checked out. I called that same morning, they told they did see any but they will call the cleaning crew and get in touch with us. They never did.
The food from dinner was terrible, unedible.
Comment from Hotel Management
30 Sep 2019 by Hotel 55 Santo Tomás, Hotel Management
Dear Solange,
Many thanks for your review and for letting us your comments. We apologize we didn't met your expectations.Normally, we have very good feedback about the food, cleaning room and mainly the staff, being that the best valueted.
We have taken note in order to analize our service and improve it.
Regarding the headphones, we have checked our internal system for lost items but we haven't found them during the dates you were at the hotel.
We hope you give us another chance to change your impression of our hotel.
Best regards.
