Ratings based on 50 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 20 Aug 2024
Nice place and great location. Staff is friendly and supportive with some exceptions. A more international approach would help everyone to feel at home.
Comment from Hotel Management
29 Aug 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Francesco,We would like to thank you for this review about your experience in our hotel.It is wonderful that our service contributed positively to your stay, as we pride ourselves on offering attentive and personalized service to all our guests.We understand the importance of feeling at home, and well work on enhancing our international approach to service. We take your comments into consideration as we continually aim to improve the guest experience.We hope to be able to welcome you again.Best regards,Jaime Maestre, Hotel Manager
by A verified traveler
Perfect Menorca Stay
Posted 26 Jul 2024 on HotelsThis hotel is amazing all around. The grounds are beautiful! The design in the rooms is perfection. The staff were all very friendly and helpful. I cannot wait to return!
Comment from Hotel Management
7 Aug 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Sybilla,Thank you for taking the time to review your stay.It is with great joy that we receive your kind words about your recent stay with us.We are delighted that you enjoyed the serene beauty of our grounds, the thoughtfully crafted ambiance of our rooms, and the warm attentiveness of our team. It's our pleasure to have provided an environment where every detail contributes to a memorable experience.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Jaime Maestre, Hotel Manager
by A verified traveler
Posted 9 Jul 2024
by A verified traveler
Posted 4 Jul 2024 on Hotels
Had 2 rooms first room was great second room bad everyone walked past only window in bedroom we left early
Comment from Hotel Management
16 Aug 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Brent,Thanks for taking the time to provide feedback about your time at our hotel.We are pleased that you found the cleanliness and overall condition of our hotel to your satisfaction, and that our services were able to contribute positively to your comfort during your stay.However, we are sorry that some aspects of your stay did not meet your expectations. Our guests' privacy and serenity are of utmost importance to us, and we regret to hear that your second room did not provide the tranquil experience you deserved. We understand the importance of a peaceful environment and are continually working on solutions to enhance the privacy of our rooms.Finally, it is great to hear that the first room met your expectations and provided a delightful experience. We pride ourselves on offering well-maintained rooms that ensure a relaxing stay for our guests.We look forward to welcoming you for an another pleasant stay. Best wishes.Jaime Maestre, Hotel Manager
by A verified traveler
Can’t wait to go back
Posted 28 Jun 2024 on HotelsAll around amazing. Can’t wait to go back. We had our own little pool and the space around was just brilliant. The nature around and space between the buildings so that we had privacy was great. Food was lovely and we were really positively surprised of the restaurant. Close to the airport- just short drive away. Staff were friendly but at times chaotic and there were some delays and mix ups but their personality made up for it so all around great.
Comment from Hotel Management
1 Oct 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Eva,Thanks for this kind review.We are truly elated to hear that your stay with us was a memorable one. It is wonderful that you enjoyed the exclusive amenities of our hotel, such as your own private pool and the serene space provided by our expansive property offerings. These details are designed to enhance the relaxation and privacy that our guests cherish. However, we are concerned to hear about the delays and mix-ups you experienced. While we are glad that our staff's amiable nature had a positive impact, we want to assure you that providing efficient service is a priority for us, and we are attentive to your observations for future improvement. Finally, we are pleased that our culinary offerings and convenient location close to the airport added value to your visit. Our team is devoted to creating an exceptional dining experience with our carefully curated Mediterranean cuisine.It would be a pleasure to welcome you back. Best wishes,Jaime Maestre, Hotel Manager
by A verified traveler
Menorcan get away.
Posted 27 Jun 2024 on HotelsReally enjoyed our three nights here.
Location is fab.
The buildings are spotlessly clean.
The restaurant serves lovely food.
What very slightly lets it down is the service.
The reception staff were always delightful however i felt the staff in the restaurant (main and poolside) could be a bit brisque/cold and unresponsive. This was the only thing that stopped me giving 5 stars.
For my personal taste i think the gardens could have a few more agapanthus filled terracotta pots and lavenders but thats me being picky.
Comment from Hotel Management
1 Oct 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Robert,Thank you for your kind review.We are delighted that you found the cleanliness of our buildings and the quality of food in our restaurant to be of a high standard. Our team takes great pride in maintaining a spotless environment and providing delectable culinary offerings to enhance your stay.However, we regret to hear that you felt the service in our restaurant did not live up to your expectations. Our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant experience for every guest. We are dedicated to providing a warm and responsive service and will reflect on your feedback to improve our hospitality.Nonetheless, it is wonderful that you enjoyed our fabulous location. Our proximity to beautiful natural surroundings and private cliff view is something we are very proud of, and we are pleased that it contributed positively to your Menorcan getaway.We are looking forward to welcoming you again. All the best,Jaime Maestre, Hotel Manager
by A verified traveler
Posted 28 May 2024
What a way to spend a special birthday! Alex at the front desk noticed the birthday on passport and surprised us with cava! The room, shared spaces and grounds are beautiful and tranquil. The hike was lovely. Our meals in the restaurant were exceptional, in selection, preparation and personable service. Wanted to change our plans to stay longer, but were unable to!
Comment from Hotel Management
14 Jun 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Kathryn,Thank you very much for this kind review of your stay.We're overjoyed that the surprise cava added a sparkle to your special birthday celebration and that our front desk team's attentiveness stood out. It's also delightful to know that the beauty and tranquility of our rooms, shared spaces, and grounds provided you with a serene environment for your stay.The positive remarks regarding your dining experiences in our restaurant are also greatly appreciated. We are pleased that your hikes around our location brought you joy and allowed you to fully embrace the natural beauty of Menorca.We look forward to welcoming you back on a future occasion. Best wishes,Jaime Maestre, Hotel Manager
by A verified traveler from Vancouver
Posted 6 May 2024
While I wouldn't say this is a BAD hotel, I just can't recommend it. Especially for the price, I can't see why anyone would come here unless (like us) they didn't know any better.
It feels super corporate-hipster if you know what I mean? Where you have to make lunch/dinner reservations in a squishy and uncomfortable little dining room because they chose to put in a "funky" retail store instead of having more dining space for their guests. We ate one dinner and was shocked at how over priced it was for how little food which was average tasting. 8euro for a bottle of sparkling water? Seriously? And they have dumb forks. I felt bad for the table beside us with their kids because they probably were spending at least 120euro to feed 4 per meal.
Having just come from a gorgeous hotel with a huge room, dripping in luxury and elegance with incredible food with a complimentary snack/drink minifridge at a similar price point, to having to stare at their assortment of snacks and alcoholic beverages for sale cluttering our tiny space felt so tacky and desperate. Why not try to make your guests happy and return rather than sell them overpriced snacks and trinkets? The front of house staff all seemed stressed as from our perspective other guests looked unhappy.
There are so many great places to stay on the island, this hotel was such a flop for us. At these prices, we just assumed that they would do more to make it a special experience.
Comment from Hotel Management
14 Jun 2024 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Jade,Thank you for your feedback.We are pleased to note that you found our room amenities to be satisfactory, reflecting our dedication to comfort and quality.However, we regret to hear that the ambiance and space allocation did not meet your expectations. We strive to create a unique atmosphere that blends cultural aspects with modern comforts, and we apologize if this was perceived as anything but welcoming. Regarding the dining experience, we take pride in our Mediterranean-inspired cuisine and are saddened to learn that it did not delight you as we intended. Our pricing reflects the quality of the local ingredients and the culinary expertise of our team, and we regret any dissatisfaction this may have caused. We also note the points raised about the utensils and will look into this matter with attention. Regarding the in-room snacks, we aim to offer a convenient assortment of snacks and beverages, though certainly, this should not detract from the overall experience. We take your feedback seriously and will consider how we can better balance this offering.We are continually focused on enhancing our guest experience and take all feedback into account as we work towards this goal.We do hope to be able to welcome you back in the future. Kindest regards,Jaime Maestre, Hotel Manager
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by Jaime Maestre, Hotel Manager, Hotel Management
Dear Marco,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay and you had appreciated the services of our hotel.We look forward to welcoming you back in the future.Best wishes,Jaime Maestre, Hotel Manager
