Ratings based on 16 Verified Reviews
4.6 Room cleanliness
3.7 Service & staff
3.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024 on Hotels
by A verified traveler
Posted 1 Jan 2024 on Hotels
by A verified traveler
Worst Place Ever
Posted 17 Nov 2022 on HotelsPlace was clean, but that is about it. amenites advertized were not accessible, thye double charges us: charges us for the stay as well as what we paid, then accused of stealing a table, leaving "poop" behind, (which we did not do either charges us $400.00 additional cleaning) charges us for a key that was returned, and we were there for less than 4 days...
Comment from Hotel Management
5 Dec 2022 by Bluebird Suites, Hotel Management
Shelley, thank you for bringing this matter to our attention. We regret that you had a negative experience and we will use this as an opportunity to improve.
by A verified traveler
Posted 24 May 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Bluebird Suites, Hotel Management
Juany, we are sorry to see your low star rating and would like to know some details about your experience. One of our representatives will be in touch with you shortly to discuss any issues that you had during your stay.
by A verified traveler
Posted 22 Mar 2022 on Hotels
Comment from Hotel Management
2 Sep 2022 by Bluebird Suites, Hotel Management
Brian, thank you for taking the time to provide us with feedback, we look forward to seeing you again in the future.
by A verified traveler
Emergency stay
Posted 9 Jun 2021 on HomeAwayMy mother was transported to Stanford for emergency surgery. I was able to rent this location that was about 9 miles from the hospital. The unit had everything I needed plus some extra. I have a lifted truck which is usually a challenge to park, although I couldn’t use the garage there was plenty open space to park. If available I would rent again
by A verified traveler
Great Room. Annoying process to check in/out
Posted 18 Jan 2020 on HotelsThe room was great, but I’m conflicted if I would stay here again. You need to download an app, then create an account and then follow instructions really carefully in order to gain access into the room. There is a four digit code that you need to enter on the door.
Upside:
It’s a furnished apartment. Super clean. Comfortable bed. All the bells and whistles. Nice neighborhood. Fast internet.
Downside:
You need to either take all your trash with you when you check out, or place the garbage can outside the door at a certain time frame during the night. If the garbage can goes missing, you owe $350....
I was confused since they charge you $150 cleaning fee, that they wouldn’t take the trash out for you ???
They give you an extra key, that you need to put into a brown envelope sealed envelope and leave in a little folder behind the door when you leave.
I did not love the fact that I had to download an app, then create an account, only to delete the app after my stay. Who knows where all my personal information goes, but I’m sure hotels do the same thing.
Looking back, I probably would stay there again, now that I know what to expect.
Just know that the process to get through the front door for your first time is pretty annoying, if you can make peace with that, you’re going to have a great day!!
Comment from Hotel Management
2 Sep 2022 by Bluebird Suites, Hotel Management
Martin, thank you so much for your feedback! We’re glad to hear that you’ve enjoyed your stay at Menlo Park and that you had a pleasant experience. We really appreciate you letting us know what we can improve upon as well. We will notify the head of our department immediately, as we are constantly working with our team to improve our service. We hope to have you stay again and will be reaching out to discuss this matter further.
by A verified traveler
Take your own trash out...low end furnishings
Posted 9 Jun 2019 on HotelsThis isn’t a hotel and Check-In instructions came late. This should be an air bnb listing.
It was close to Facebook; however, they want you to empty your own trash...etc
Comment from Hotel Management
2 Sep 2022 by Bluebird Suites, Hotel Management
Terry, thank you for bringing this matter to our attention. We regret that you had a negative experience and we will use this as an opportunity to improve.
by A verified traveler from San Gabriel ca
Posted 28 May 2019
Very good place to stay
My family was happy thank you
Comment from Hotel Management
2 Sep 2022 by Bluebird Suites, Hotel Management
We are so glad you had a wonderful experience and enjoyed your stay with us. We appreciate you taking the time to provide us with your business, and we hope you have future experiences with us like this one!
by A verified traveler from Sacramento, CA
Posted 4 Apr 2019 on Orbitz
This property had everything we needed. Plenty of room for 5 people and access to a pool and spa. We also enjoyed the video arcade where all games were free!
Comment from Hotel Management
2 Sep 2022 by Bluebird Suites, Hotel Management
We are so glad you had a wonderful experience and enjoyed your stay with us. We appreciate you taking the time to provide us with your business, and we hope you have future experiences with us like this one!
