Ratings based on 549 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
The room was clean and the bed was good. They tripled the normal room rent, because of an event at Standford. Parking was an issue and the breakfast buffet was limited and cold.
Comment from Hotel Management
20 Sep 2024 by Operations Manager, Hotel Management
Dear Joseph,Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 5 Sep 2024
Decent motel. Good price point for area.
Comment from Hotel Management
5 Sep 2024 by General Manager, Hotel Management
Dear Jeffrey, Thank you for your perfect review! It's great to hear you enjoyed our value during your visit. We hope to welcome you back to Best Western Plus Riviera soon for another great stay!
by A verified traveler
Posted 2 Sep 2024
I like the staffs. They are nice and accommodating.
Comment from Hotel Management
3 Sep 2024 by Operations Manager, Hotel Management
Hello Christita,Thank you for your honest review of your time at Best Western Plus Riviera. We hope you choose to stay with us again in the future!
by A verified traveler
Posted 19 Jul 2024
The property is located in a busy area. You can hear cars from your room 24/7.
Comment from Hotel Management
20 Jul 2024 by Operations Manager, Hotel Management
Hello Maricar,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 10 Jul 2024
The location was perfect for getting to a Stanford medical appointment. We were informed that there mightbe street noise, but all was quiet.
Comment from Hotel Management
11 Jul 2024 by Operations Manager, Hotel Management
Hello Shirley,Thank you for your review on your recent stay at Riviera. We strive to ensure all guests have an enjoyable experience. We hope to see you again in the future.
by A verified traveler
Posted 9 Jul 2024
Staff friendly 🙌
Comment from Hotel Management
17 Jul 2024 by General Manager, Hotel Management
Dear Judy,Thank you for taking a moment to share your positive feedback. We're pleased you noticed our focus on friendly service! Come back and see us again at Best Western Plus Riviera.
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
27 Jun 2024 by Operations Manager, Hotel Management
Hello Inessa,Thank you for your review of your stay at Riviera. We strive to create an enjoyable experience for all guests. We hope to see you again in the future.
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Operations Manager, Hotel Management
Hello Kenneth,Thank you for your review of your recent stay at Riviera. We strive to ensure all guests have an enjoyable experience. We hope to see you in the future.
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
22 Jun 2024 by Operations Manager, Hotel Management
Hello Emilia,Thank you for your review on your recent stay at our hotel. We strive to ensure all guests have an enjoyable experience. Our team is glad to see you were satisfied with your stay. We hope to see you again in the future.
by A verified traveler
Posted 22 Jun 2024
Quaint and cute. Clean property, friendly staff.
Comment from Hotel Management
22 Jun 2024 by Operations Manager, Hotel Management
Hello Brittany,Thank you for your review on your stay at our hotel. We strive to ensure all guests have an enjoyable time at Riviera. We hope to see you again in the future.
