Ratings based on 29 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2020 on Hotels
Two good sized rooms with AC. Staff very helpfull.Maintenace required on bathroom fittings
Comment from Hotel Management
22 Jan 2020 by Front desk Manager, Hotel Management
Dear Guest,
Thank you very much for your comments about your stay in Premium Tower Suites Mendoza.
We are very happy that our hotel service lived up to your expectations.
In relation to your comments on the maintenance, they will be sent to the person in charge of the sector.
Thank you
Best Regards
Pablo Casetti
by A verified traveler from Buenos Aires
Posted 1 Dec 2019
The building is not to old but there is no maintenance
by A verified traveler
Posted 31 Oct 2019
The hotel room is presented well, comfortable, restaurant is amazing. Gym very outdated.
by A verified traveler
Posted 4 Oct 2019
Good location
Great breakfast
Needs some upkeep
Not the best use of space (large living room while the beds barely fit the room)
by A verified traveler
Posted 2 Oct 2019
Great location, great staff, and great breakfast.
by A verified traveler
Posted 28 Sep 2019
The reception staff were unable to arrange taxis for me, they simply just ignore your request.
My taxi to the vineyards arrived 1 hour late. After 30 minutes wait in the lobby the lady who arranged this simply clocked off home leaving me there waiting. I raised this with the other receptionist who then had to book the tour for me! Because I was so delayed the second out of a 2 vineyard tour was closed by the time we got there. I had to argue with the taxi driver and say I’m not paying the price of a 2 vineyard tour to get him to detour to another vineyard, that fortunately opened the gates past closing time to let me in on a rushed tour.
My taxi to the airport was a failure too. After waiting 20 minutes in the lobby I asked if it was still on the way. The receptionist said it ‘couldn’t find me so left’, which I struggle to believe. After he phoned one turned up in 5 minutes...
I don’t understand what kind of customer service training you give your receptionists, it’s awful. Tourists in Mendoza want to visit the vineyards and get to the airport. How can such simple tasks fail so badly?!
by A verified traveler from Santiago. Chile
Posted 13 Sep 2019
Bathroom's lack of maintenance. They did not allow us a 12pm check out after several nights there
by A verified traveler from Florida
Posted 10 Jun 2019 on Orbitz
Private garage parking, very narrow spots but the security guards that are working are very nice and willing to pull your car in for you. Mendoza is a prominent Spanish only area but a few staff speak decent English. The gym was a bit outdated but they had a good variety of stuff. The rooms are nice and I’m sure a very nice for that area. We had the suite with 2 bedrooms. The big room had a queen which was composed of two beds out together which was very uncomfortable. They had blow dryer but no iron (no biggie). Amazing Mountain View’s from room and breakfast area. Overall I would stay there again along with other bigger brand hotels in the area.
by A verified traveler from minneapolis, uschicago
Posted 8 Apr 2019 on Travelocity
The cleaniness, gym available, parking for the car. Staff were helpful. This hotel is convenient, everything was acsisible to restaurants, stores, etc. Breakfast was varied and good.
by A verified traveler
Posted 14 Apr 2020
