Ratings based on 989 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Very comfortable
Comment from Hotel Management
7 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. At Red Roof we are thrilled to read that you had a very comfortable visit with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Ramanjaneyulu. The staff at the RED ROOF INN MEMPHIS EAST and I strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Staff was very rude
Comment from Hotel Management
28 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Tyler,Thank you for your review following your stay at Red Roof Inn Memphis East. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the staff was very rude, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Staff was nice -appeared clean at first until roaches (of all different sizes) started coming from the bathroom…..was scared to eat in room. Its located conveniently next to waffle house and mcdonalds…beds were comfty and microwave worked but the fridge didn’t get cold. Its was $60 a night but left off a disclaimer that you have to pay $100 down
Comment from Hotel Management
19 Oct 2024 by Carla RediResponse Specialist, Hotel Management
Dear Brianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Memphis East. I am glad to read that you were pleased with our staff, the comfort of the beds and the convenience of our location. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. and that the refrigerator did not get cold. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Sep 2024
Didn't like that you had to pay for your room and then put a deposit of $100 on that room. They didn't even have it on their website. Plus dead roaches all over the floor and mold in the ac unit.
Comment from Hotel Management
25 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Julie, I appreciate you sharing your feedback following your stay at the RED ROOF INN MEMPHIS EAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Sep 2024
Very unsafe location, don’t be fooled.
Comment from Hotel Management
18 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Memphis East. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with having safety concerns. At Red Roof, the safety of our guests are our top priority, so it saddened us to not have achieved that with your stay.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
Don’t let the photos fool you
Comment from Hotel Management
11 Sep 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Mo, Thank you for telling us about your stay at the Red Roof Inn Memphis East. I am disappointed that your experience was than satisfactory, prompting your 2/5 score. The situation you described is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Aug 2024
It was clean and exactly as described.
Comment from Hotel Management
24 Aug 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Jordan, Thank you for taking the time to tell us about your stay at the Red Roof Inn Memphis East. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Memphis East and I are pleased with your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Gary, The staff at the Red Roof Inn Memphis East and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
