Ratings based on 953 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Brand Experience Team, Hotel Management
Hi Luis, Thank you for positively rating your stay! Natalie #Team6
by A verified traveler from COLUMBIA
Posted 11 Dec 2024
this place is trash. they do not clean their rooms. at all. my sheets were unacceptable. stained with bodily fluids plus hairs in them. went to the front desk "window" to get new ones and was told they could not access the laundry until 8 a.m. & that there were no other available rooms to switch to. i was offered 3 hand towels to cover up the stains/fluids/hairs. true story! i posted pics on their google reviews. i would advise looking at all of their 1 star reviews on there before booking.
Comment from Hotel Management
11 Dec 2024 by Brand Experience Team, Hotel Management
Hi Aaron,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
by A verified traveler
Posted 9 Dec 2024
Bathroom was filthy
Comment from Hotel Management
12 Dec 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 9 Dec 2024
Good location, felt safe. Good value
Comment from Hotel Management
12 Dec 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler from jacksonville
Posted 3 Dec 2024
My stay was great
Comment from Hotel Management
4 Dec 2024 by Brand Experience Team, Hotel Management
Hi Rhoda,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 27 Nov 2024
I Didn't like that i booked my room and the internet doesn't work in it
Comment from Hotel Management
27 Nov 2024 by Brand Experience Team, Hotel Management
Hi Rashamond, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Natalie #Team6
by A verified traveler
Posted 21 Nov 2024
It was a great place to stay. Very convenient to the hospital that we had to go to.
Comment from Hotel Management
21 Nov 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A verified traveler
Posted 19 Nov 2024
The building is old
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Joseph,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6
by A verified traveler
Posted 19 Nov 2024
Wasn’t real friendly
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Steven,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 17 Nov 2024
Not well renovated. Towels, sheets, and pillows are noticeably well used and need to be replaced. Mattress has multiple, questionable stains. Room has stains all over walls. Worth its price.
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Reonna, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Natalie #Team6
