Ratings based on 439 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Canton
Posted 10 Nov 2024
Not sure if we have ever had such a bad experience. Room was not ready when we got there at 5pm. There was a lobby full of angry people waiting to get checked in. Rooms “were not clean yet” and later “the A/C isn't working in your room” They finally had a room available at 8pm but had to separate us from our daughter into 2 rooms to accommodate our family. And the A/C didn’t work in one of the rooms!! When I called to report the AC didn’t work they said “I’m sorry we don’t have any other rooms to move you to.” Seriously!? It was so hot.
Plus they tried to charge us $200 MORE than what I booked on Expedia. The rooms were not clean and showing significant signs of wear and tear. This hotel is in need of better staffing.
Comment from Hotel Management
24 Nov 2024 by Hotel Manager, Hotel Management
Above all else, I would like to start by personally thanking you for sharing your feedback with us. While it is always great to read the exceptional experiences of most of our guests, it is imperative that we learn of any areas of opportunity so we may grow and improve. We do hope you will allow us the opportunity to regain your confidence in the future.
by A verified traveler
Posted 4 Nov 2024
Hotel was in a nice quiet location and we had a good stay, the staff was amazing, everyone was super nice and friendly. Only reason I gave an over all rating of four stars is because there was a few things in the room that could use some upgrading but over all we had a good stay.
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year! Sincerely,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year! Sincerely,
by A verified traveler
Posted 21 Oct 2024
The staff (from the front desk, to the kitchen, to house keeping) were all very accommodating.
Comment from Hotel Management
25 Oct 2024 by Hotel manager, Hotel Management
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year! Sincerely,
by A verified traveler
Posted 15 Oct 2024
Room was nice and clean and staff was very friendly
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year! Sincerely,
by A verified traveler
Posted 15 Oct 2024
Staff is friendly. The lobby was decorated for fall it was very inviting
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your feedback with us, following your recent stay. We are delighted to hear you found our exceptional service to match the value of our property. Your compliments to our team are sincerely appreciated. We look forward to welcoming you back again next year! Sincerely,
by A verified traveler
Posted 30 Sep 2024
The one backdoor would not unlock, otherwise the property was great
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Thank you for your feedback. We thank you for staying with us and hope you come back to see us soon.
by A verified traveler
Posted 19 Sep 2024
The receptionist stated that the hotel had handicap accessible rooms. They did not. She did not know that a walk in shower was not the same as "handicap accessible". This shows a lack of training. When I reported that the room was not handicap accessible, I was told that one would be available the next day at 4pm. I waited... I called early the next day (at 1 pm) just to check to see if I could get in the room early. The receptionist said " oh, he's not going anywhere". No one bothered to tell me. I was faced with another day without handicap accessible accommodations. To add to the situation, the first floor carpet was filthy and torn. I tripped coming down the hallway. The first floor hallway is filthy, surely your staff sees this.. The breakfast meat options consisted of several different versions of pork.... Pork Bacon, Pork Sausage... Pork. Consider a meat other than Pork. .... Ex. Turkey, Chicken or Beef... And a Mexican couple sat in the back parking lot, late into the night blasting Mexican Music.... where was security? I left the hotel looking for a peaceful , clean, handicap accessible room at another hotel.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Hotel Manger, Hotel Management
I read with great dismay your comments. First thank you for sharing and we apologize that you experienced what you did. At your convenience please call the hotel directly (best to call between 8am-5pm) and ask for a manager who will be happy to discuss this person to person and see if we might be able to address these issues better. Thank you again for the opportunity to correct the problems you encountered.
by A verified traveler
Posted 1 Sep 2024
We only had a trash can in bathroom, not kitchen or living room. The towel rack fell off wall only one hand towel.
Comment from Hotel Management
1 Sep 2024 by Hotel Manager, Hotel Management
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration.
