Ratings based on 373 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
The carpet in the room was gross. There was almost no water pressure in the shower and it was gross as well (but the water was hot at least). The motorized window coverings didn't work well and the light switches and thermostat didn't work. The AC/Heater unit sounded like it was about to fall apart. The bar below our room was noisy until they closed at 3AM. Almost everything in the breakfast area was broke.
The staff was friendly, which is pretty much all I can say other than the room itself was a decent size.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
7 Nov 2024 by BT, Hotel Management
Hi Richard,Thank you for your positive 5-star feedback.
by A verified traveler
Posted 18 Jul 2024
I hate leaving bad reviews but this hotel experience was awful. Filthy, smelly, no a/c in the hallways and elevators, mold on the shower ceilings, ice machines were broken, the breakfast was a joke, I was given “damp” clean towels, and I was accidentally charged a large amount of money upon checking in that I had to contact the manager after check out to handle. Do yourself a favor and do not book here unless you want to be let down when you’re craving a waffle but you go downstairs in the morning to find the waffle iron is broken.
by A verified traveler
Posted 6 Jul 2024
clean property and friendly staff
by A verified traveler
Won’t stay again.
Posted 10 Jun 2024 on HotelsMy family of 5 stayed for two nights only because there were no other hotels available. The key card machine was down so they were unable to give us a key to our room which would not have been bad if there was someone at the desk to let us in when we needed to. I had to wait ten minutes for someone to show up to be let in my room on the 2nd floor. The breakfast was bad: squished bread wrapped in Saran Wrap, spoiled pancake batter, cold coffee, and warm milk. When we checked in there were women in the office talking loudly and saying how they were ready to go home. The room was clean but the bathroom faucet was broken and the bathtub had a chips in it. If I was able to find a different hotel for us to stay at the second night I definitely would have. I will not stay the night at this one again. The worst home 2 suites I have been too yet!
by A verified traveler from Dyersburg
Posted 9 Jun 2024
Outside looked very nice! Once inside, it was awful! Huge spots on carpet in halls, room and the bathroom floors were dirty! Key system did not work so someone had to escort you to your room and unlock it each time you entered/left. Terrible!!!!!!!!!!
by A verified traveler
Posted 9 Jun 2024 on Hotels
The front desk did not tell me until after i checked in that the key cards did not work and a staff member would have to let us in our room everytime. The door didnt latch good enough for me and was able to be push in alittle. I decided I did not feel safe staying there with those conditions and left. They should have disclosed the key card issue before i checked in and wasted my money.
by A verified traveler
Posted 9 Jun 2024
Beds were dirty, no mattress protectors.
by A verified traveler
Posted 8 Jun 2024
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by A verified traveler
Posted 2 Jun 2024
Clean, not as good of a breakfast as bigger locations
Free parking and pet friendly
