Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
all good
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Location and parking in private lot for a small fee was nice
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thanks for taking the time to rate your stay. We appreciate your business and look forward to servicing you again in the future.
by A verified traveler
Posted 22 Dec 2024
Wonderful stay! Super nice staff and clean, beautiful property! We’ll return for sure!!
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful stay and enjoyed our staff and the cleanliness and beauty of the property. It's always our goal to provide an exceptional experience, and we’re so happy that we met your expectations.We can't wait to welcome you back for your next stay.
by A verified traveler
Posted 16 Dec 2024
What was unique ? Long check in, the “system” was down. False fire alarms, the word was guests smoking in rooms. The staff was polite and apologetic. Can’t blame them. And what seems to be a problem in many higher end hotels, plumbing fixtures that leak and don’t work well. Shower drip all night on a metal plate! Put a towel under it! Seems to be questions about parking. Sign out front says parking 32$ . Pay at front desk. Can”seem to post pics here. The staff were good but Hilton needs to step up their game a little. Your prices and reputation for great properties and all….
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thank you for taking the time to share your experience. We truly value your feedback, and we sincerely apologize for the issues you encountered during your stay. We understand how frustrating the long check-in process and the inconvenience caused by the fire alarms must have been. Please know that we are addressing the concerns related to the plumbing and system difficulties to ensure these do not affect future guests.We appreciate your kind words about our staff and are happy to hear that they were polite and apologetic, even though we know the situation wasn’t ideal. We will be sure to share your feedback with our team to ensure we continue to improve and deliver a higher standard of service.Regarding parking, we will review our signage to make sure there is clear communication about pricing and payment, and we’ll work to resolve any confusion moving forward.Your comments are valuable to us, and we will take them into consideration as we strive to improve the guest experience. We hope you’ll consider staying with us again in the future and give us the opportunity to provide you with the exceptional experience you expect and deserve.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thanks for taking the time to rate your stay. We appreciate your business and look forward to servicing you again in the future.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thanks for taking the time to rate your stay. We appreciate your business and look forward to servicing you again in the future.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thank you so much for your feedback and for rating us 4 out of 5! We’re thrilled to hear that you had a positive experience with us. Your feedback is incredibly valuable, and we would love to know how we can make your next stay even better and earn that fifth star.If there’s anything specific that you think we could improve on, please feel free to share. We hope to have the pleasure of welcoming you back soon for another great stay.
by A verified traveler
Posted 3 Dec 2024
Easy to find. Check in was easy, attendant was nice and helpful. Room had plenty of space, clean, bed and pillows were comfortable, very quiet. Walking distance to the Peabody, Beale Street and FedEx Forum.
Comment from Hotel Management
1 Jan 2025 by -HGI, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience during your stay. It's great to know that you found our location convenient and enjoyed the ease of check-in, the comfort of your room, and the peaceful atmosphere. We take pride in providing a clean, comfortable space for our guests, and we’re happy to hear that we met your expectations.We hope to welcome you back in the future to enjoy more of what our hotel and the surrounding area have to offer.
