Ratings based on 881 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by GM, Hotel Management
Dear Robert, thank you for rating your stay at the Hampton Inn & Suites Memphis/Germantown. It was a pleasure to learn that we exceeded your expectations as we work hard to make sure every guest has a comfortable and relaxing stay. Thank you once more for your feedback, and we look forward to welcoming you again soon.Patrick ScalesGeneral Manager
by A verified traveler
Posted 11 Nov 2024
It was what I expected. I've stayed at other Hampton Inns.
Happy for no surprises.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Edith, we love welcoming our Honors members; your loyalty is important to us! As a seasoned traveler, we realize you spend a lot of time in hotels, and we are thrilled that Hampton Inn & Suites Memphis/Germantown provided you with a great experience. We look forward to your return whenever your travels bring you to Memphis.Patrick ScalesGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Hector, thank you for taking a moment to let us know that your stay was worthy of a perfect score! We couldn't be happier knowing you enjoyed your time with us here at Hampton Inn & Suites Memphis/Germantown to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Patrick ScalesGeneral Manager
by A verified traveler from Toledo
Posted 22 Oct 2024
Upscale location. Excellent service from front desk to the breakfast buffet. Top notch.
Comment from Hotel Management
22 Oct 2024 by GM, Hotel Management
Dear Sandra, thank you for the kind remarks regarding your stay here at the Hampton Inn & Suites Memphis/Germantown. It was a pleasure to read that our service and location both exceeded your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you once more for your feedback, and we look forward to welcoming you again soon.Patrick ScalesGeneral Manager
by A verified traveler
Posted 17 Oct 2024
Significantly overpriced. No bathtub. Very used looking bathroom. Breakfast similar to other hotels.
Comment from Hotel Management
18 Oct 2024 by GM, Hotel Management
Dear Brent, we appreciate your choice to stay with us, and we want to apologize for not meeting your expectations. We are typically known for our fresh accommodations and exceptional value, so we are disappointed this was not your experience. Your feedback is greatly appreciated as we are always eager to learn how we can better serve our guests moving forward. We hope you will revisit and so we can provide you with the exceptional experience you deserve.Patrick ScalesGeneral Manager
by A verified traveler
Posted 15 Oct 2024
Lovely place tk stay. Very clean staff was very friendly and accomidateing. Would reccommend thisvto all my friends.
Comment from Hotel Management
16 Oct 2024 by GM, Hotel Management
Dear Ramona, we are delighted to hear you had such an excellent experience at Hampton Inn & Suites Memphis/Germantown. Thank you for sharing your comments with future guests. Our goal is to provide fresh and comfortable accommodations along with outstanding service to every guest, and we thank you for letting us know we exceeded your expectations. We hope your travels bring you back to Memphis for another visit with us.Patrick ScalesGeneral Manager
by A verified traveler
Posted 1 Oct 2024
No WiFi or TV servo
Comment from Hotel Management
3 Oct 2024 by GM, Hotel Management
Dear Mark, thank you for sharing your observations. We are truly sorry for any disappointment caused by the service interruption we experienced during your visit, and we deeply regret the negative impact this had upon your visit. We appreciate your patience and hope you will allow us to provide you with a better stay on your next visit.Patrick ScalesGeneral Manager
by A verified traveler
Posted 29 Sep 2024
Most staff was very polite & helpful. Room was very clean and nice, and parking was a breeze.
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Dear James, we are pleased to hear that you had such an excellent experience here at Hampton Inn & Suites Memphis/Germantown. Thank you for sharing your comments with future guests. Our goal is to provide fresh and comfortable accommodations along with outstanding service at every opportunity, and we thank you for letting us know we succeeded. We appreciate your feedback and hope your travels bring you back to Memphis for another visit with us.Patrick ScalesGeneral Manager
by A verified traveler
Posted 29 Sep 2024
A beautiful quiet hotel in a charming setting.
Comment from Hotel Management
30 Sep 2024 by GM, Hotel Management
Dear Pat, thank you for reviewing your stay at the Hampton Inn & Suites Memphis/Germantown. It was a pleasure to read that you enjoyed our tranquil accommodations. We work hard to make sure every guest has a comfortable and relaxing stay, so we are delighted to learn that we hit the mark. Thank you once more for your feedback, and we look forward to welcoming you again soon.Patrick ScalesGeneral Manager
by A verified traveler
Posted 27 Sep 2024
Excellent choice. This property is conveniently located near everything, quiet, clean and excellent customer service.
Comment from Hotel Management
27 Sep 2024 by GM, Hotel Management
Dear KaRae, we are thrilled to hear that you had such an excellent experience at Hampton Inn & Suites Memphis/Germantown. Thank you for sharing your comments with future guests. Our goal is to provide fresh and comfortable accommodations along with outstanding service to every guest, and we thank you for letting us know we exceeded your expectations. We hope your travels bring you back to Memphis for another visit with us.Patrick ScalesGeneral Manager
