Ratings based on 51 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Check in was quick and easy. Room was clean and the bed was comfy. Hotel looked like it was recently renovated. Breakfast was very good, hot foods hot and cold foods cold. EVERY staff person we interacted with were very nice and helpful. Would definitely recommend.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Thanks for the fantastic review, Julie!We're delighted you had such an amazing experience at Hampton Inn & Suites Memphis East! It's excellent our cleanliness, comfortable beds, delicious breakfast and friendly staff could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
by A verified traveler
Posted 4 Nov 2024
Ok
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Anita, thank you for choosing Hampton Inn & Suites Memphis East. We're glad to know you had a pleasant stay. We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 29 Sep 2024
Loved my room-they put me in a suite on the first floor instead of the king I ordered!
Comment from Hotel Management
30 Sep 2024 by Customer Service, Hotel Management
Lynn, it's wonderful to hear you had a great time at Hampton Inn & Suites Memphis East. We're delighted that you enjoyed the upgrade to a suite. Looking forward to welcoming you back soon!
by A verified traveler
Posted 16 Sep 2024
This is my second long stay here, my room was great as well as the staff.
Comment from Hotel Management
18 Sep 2024 by Customer Service, Hotel Management
Carolyn, thank you for staying with us at Hampton Inn & Suites Memphis East. We're delighted to hear that you had another great experience with our team and enjoyed your room. We're looking forward to welcoming you back.
by A verified traveler
Posted 1 Sep 2024
The rooms were decorated exactly like we would like in our home; Especially the bathroom. Very accommodating with our request for early check in.
Comment from Hotel Management
2 Sep 2024 by Customer Service, Hotel Management
Teresa, we're delighted you loved your experience at Hampton Inn & Suites Memphis East. It's wonderful to hear that the room decor and bathroom were to your liking, and that we could accommodate your early check-in request. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Customer Service, Hotel Management
Tim, thank you for sharing your feedback. The team is dedicated to providing excellent service, and they would like to learn more about your experience. Please reach out to them directly so they can assist you.
by A verified traveler
Posted 25 Aug 2024 on Hotels
The room and property were clean and comfortable. Last several times we have been there, the breakfast buffet has slowly gotten smaller with less choices, but still good. The room was lacking small items, like a clock, cups, and non-working shades. ( they're remote controlled). The only problem I really had was the lack of water pressure for the shower.
Comment from Hotel Management
27 Aug 2024 by Customer Service, Hotel Management
Daniel, thank you for sharing your thoughts. It's great to know you found the room and property clean and comfortable. Our team will keep your feedback about the breakfast selection and small amenities in mind for future improvements. We apologize for any inconvenience you faced, especially with the shower. Your insights are invaluable, and they help us enhance the guest experience.
by A verified traveler
Clean and quiet
Posted 25 Aug 2024 on HotelsClean and quiet
Comment from Hotel Management
26 Aug 2024 by Customer Service, Hotel Management
Luke, we're delighted you loved your experience at Hampton Inn & Suites Memphis East. Cleanliness and tranquility are important to us, and it’s wonderful to know you noticed. We're looking forward to welcoming you back!
by A verified traveler
Posted 21 Aug 2024 on Hotels
No coffee cups in room. No shower curtain in bathroom. Floor no vacuumed. Pubic hair in tub. Limited breakfast items
Comment from Hotel Management
22 Aug 2024 by Customer Service, Hotel Management
Tim, your feedback is invaluable. The team will review the comments about your room setup and maintenance. The breakfast options will also be looked into for further improvements. Thank you for taking the time to share your thoughts.
by A verified traveler
A different experience
Posted 20 Aug 2024 on HotelsWhen we got into our room the shower was full of pubic hair and the towels had been used. The lady at the was really nice she switched our room and the room she switched us didn’t have a microwave so I had to go downstairs to warm up food.
Comment from Hotel Management
22 Aug 2024 by Customer Service, Hotel Management
Jamilah, thank you for sharing your experience. The team is pleased to hear you received helpful service. The concerns regarding room cleanliness and amenities have also been noted. Your feedback is valuable to us. We look forward to having another opportunity to provide a more satisfactory stay next time.
