Ratings based on 98 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
I stayed here on vacation for 4 days and honestly the staff was very understanding and accommodating. Breakfast was great every morning and on time. The cooks were very attentive and helpful if it was a meat choice you preferred instead of what was being served. The pool was nice and clean and beautiful. Fitness area was clean and nice. My room was great and room service was very nice and accommodating as well. Most definitely will be coming back here when I visit Memphis again.
Comment from Hotel Management
5 Nov 2024 by Hampton Inn, Hotel Management
Thank you so much for taking the time to share your experience during your recent stay at our hotel in Memphis. It is truly uplifting to hear that you had a positive and enjoyable time with us.We are thrilled to know that you found our staff to be understanding and accommodating. Providing exceptional service is of utmost importance to us, and we are delighted that our team was able to meet your needs. It is also great to hear that you enjoyed our breakfast offerings and that the cooks were able to cater to your preferences.We take pride in maintaining a clean and inviting pool area, as well as a well-equipped fitness center for our guests to enjoy. It warms our hearts to learn that you found these amenities to be to your liking.Your compliments on the room and room service are greatly appreciated. We strive to provide a comfortable and pleasant environment for our guests to relax and unwind, and we are pleased to hear that we met your expectations in this regard.We are thrilled to hear that you plan on visiting us again in the future. We look forward to welcoming you back and ensuring that you have another memorable stay with us.Once again, thank you for sharing your feedback. We truly value your patronage and hope to have the opportunity to serve you again soon.
by A verified traveler
Posted 21 Oct 2024
Had a event close by, couldn't have pick the best hotel. Everything was excellent. Pool was wonderful for the kids. Rooms was clean beds was comfortable, breakfast was good. Kids and wife was happy. Thanks Team
Comment from Hotel Management
5 Nov 2024 by Hampton Inn, Hotel Management
Thank you for your email and for sharing your positive experience at our hotel. We are delighted to hear that you enjoyed your recent stay with us and that everything exceeded your expectations. It is always rewarding to receive such positive feedback from our valued guests.We are glad to hear that you found our hotel to be the perfect choice for your event and that you and your family had a great time. It is wonderful to know that the pool was a hit with the kids and that the rooms were clean and comfortable. We strive to provide a comfortable and enjoyable experience for all of our guests, and we are pleased to hear that we succeeded in making your stay a memorable one.Your kind words mean a lot to us, and we will be sure to pass along your compliments to our team. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back soon.Warm regards,
by A verified traveler from Jackson
Posted 20 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your experience with us through our recent guest survey. Your feedback is greatly appreciated and helps us ensure that we maintain our high standards of hospitality. I am thrilled to hear that you found our team welcoming and enjoyed the cleanliness of our rooms. Providing exceptional service and a comfortable stay are our top priorities, and it's gratifying to know that we met your expectations. Please rest assured that your kind words will be shared with our entire team, as they take great pride in delivering memorable experiences to our guests. Should your travels bring you back to Memphis, Tn, we would be honoured to welcome you once again to Hampton Inn Memphis Walnut Grove
by A verified traveler
Posted 14 Oct 2024
The facility is clean and quiet. I did not like the fact I did not see housekeeping and was unable to get the number of towels I needed for my room. The front desk was asking me questions about housekeeping as if I could answer her questions. She should have been contacting housekeeping instead of asking me. The tv stations were very limited. We could not see the local channels. I did not like that at all.
Comment from Hotel Management
15 Oct 2024 by Hampton Inn FDM , Hotel Management
Thanks for sharing your thoughts with us. I'm glad to hear you found the facility clean and quiet, but I'm sorry to hear about the hiccups with housekeeping and the limited TV channels. That’s definitely not the experience we want for our guests! We'll make sure to address your concerns and improve things moving forward. If you need anything else, just let us know!
by A verified traveler
Posted 7 Oct 2024
This was probably the worst Hilton brand experience I ever had. I have stayed with Hampton Inn before, not this one, and nothing was as bad as this. The staff is rude and not helpful. The breakfast is a joke, items advertised on flyers are not there. The coffees is stale, no creamer except sugary French vanilla. Alarm clock is broken, TV remote is not working, Channels are scrambled, not available, TV checkout is not working, elevator smells mildew, breakfast is cleared at 9AM even on Sunday, so most people cannot get anything and the list goes on and on and on. Just avoid it!
Comment from Hotel Management
15 Oct 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your feedback and for staying with us. we hope to have the opportunity to deliver a more pleasant experience on a return visit.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your feedback and for staying with us. we hope to have the opportunity to deliver a more pleasant experience on a return visit.
by A verified traveler
Posted 22 Sep 2024
We had morning sport activities and returned to the hotel around 10am. The first of us got a lukewarm shower, the second shower was cold.
Comment from Hotel Management
2 Oct 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your feedback and for staying with us. we hope to have the opportunity to deliver a more pleasant experience on a return visit.
by A verified traveler
Posted 22 Sep 2024
Dirty, hot, horrible humidity and just disgusting
Comment from Hotel Management
2 Oct 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your feedback and for staying with us. we hope to have the opportunity to deliver a more pleasant experience on a return visit.
by A verified traveler
Posted 15 Sep 2024
Self parking was great. Breakfast was ok, of course it depends on your choices. Great variety of food. Room was clean and smelled pretty good. Hotel was a bit run down but it looked as good as it could. Great value.
Comment from Hotel Management
2 Oct 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your feedback and for staying with us. we hope to have the opportunity to deliver a more pleasant experience on a return visit.
by A verified traveler
Posted 12 Sep 2024
Very convenient for accessing the Baptist hospital!
Comment from Hotel Management
2 Oct 2024 by Hampton Inn, Hotel Management
Thank you for taking the time to share your experience with us through our recent guest survey. Your feedback is greatly appreciated and helps us ensure that we maintain our high standards of hospitality. I am thrilled to hear that you found our team welcoming and enjoyed the cleanliness of our rooms. Providing exceptional service and a comfortable stay are our top priorities, and it's gratifying to know that we met your expectations. Please rest assured that your kind words will be shared with our entire team, as they take great pride in delivering memorable experiences to our guests. Should your travels bring you back to Memphis, Tn, we would be honoured to welcome you once again to Hampton Inn Memphis Walnut Grove
