Ratings based on 842 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Cute and clean. Staff was great. Crystal was helpful and kind. The area had dining, shopping, and gas. Breakfast was also good.
Comment from Hotel Management
28 Nov 2024 by Assisstant General Manager, Hotel Management
Dear Danyel, We are pleased you enjoyed our convenient location and spotless accommodations, as well as our delicious breakfast. We are also delighted to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you for your kind remarks about Crystal. Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch. It was our pleasure accommodating you, and we hope to have you revisit the next time you are in the area.Hospitably yours, Shaquille CorneliousAssisstant General Manager
by A verified traveler
Posted 25 Nov 2024
I booked this hotel because of 9/10 rating but I’m not how it is getting this rating. Hotel room was disgusting. My son drop some water on carpet so I used the towel to dab it and it turned black like I’ve working on my car brakes . Feet and socks turned black, room smelled, frig was rusted, there were visible hair stuck in the drain of the tub and water be ver slow to drain. I heard it been recently sold sold and bought by a Patel. Usually stingy and try saving every penny at the expense of quality. Give it another 6-9 month this place will be dump!!! Would rather pay another $50 a night for better place
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Mueez, We extend our sincerest apologies for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you and your family will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Hospitably yours, Shaquille Cornelious,Assisstant General Manager
by A verified traveler
Posted 19 Nov 2024
Staff was great HOT coffee anytime adressed any concern i had with a smile took the time to chat a bit about life, got that i care about your day feeling and it wasnt fake. very very satisfying experience here will definitely be staying again as i frequent this area quite a bit
Comment from Hotel Management
20 Nov 2024 by Assisstant General Manager, Hotel Management
Dear Robert, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and service exceeded your expectations. We hope you will consider Fairfield Inn & Suites Memphis Olive Branch as your home away from home when your travels bring you back to the area. We look forward to welcoming you again soon.Hospitably yours, Shaquille CorneliousAssisstant General Manager
by A verified traveler from Laurel
Posted 3 Nov 2024
The room was very subpar. The staff Evelyn and Crystal went above and beyond and made our stay very enjoyable for those two individuals alone. I would recommend the property, but the room does require some upgrading.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Donica, We regret not meeting all your expectations and are sorry that you felt our property needed updating. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. On a brighter note, we are pleased you like the great service you received from Evelyn and Crystal. Thank you for taking the time to share about our hotel. We are grateful for your recommendation and look forward to welcoming you back soon.Hospitably Yours, Lavinzia KingGeneral Manager
by A verified traveler
Posted 31 Oct 2024
nice staff, located near shopping and food
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Mark, We are thrilled to know you had a great time with us and that our intuitive associates and optimal location enhanced your stay. Thank you for choosing Fairfield Inn & Suites Memphis Olive Branch, and we look forward to welcoming you again very soon.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 24 Oct 2024
Staff was awesome. Friendly and helpful
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear Rhonda, We are flattered by your generous review of Fairfield Inn & Suites Memphis Olive Branch. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 14 Oct 2024
Comfortable hotel. Friendly staff. I drove into Collierville, TN, for dinner 14min away.
Comment from Hotel Management
14 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Allie, Your kind comments and excellent rating are greatly appreciated by all of us here at Fairfield Inn & Suites Memphis Olive Branch. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we look forward to having you as our guest again soon.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 30 Sep 2024
I highly take pride in Marriot facilities; however, this is another very unkept location. The hotel lobby and throughout facilities have a very, strong unattractive odor. At the elevator, there was a spilled liquid that was not cleaned up in which that left the floor sticky. The carpet on level 3 was not vacuumed. Also I noticed a room door completely open. I was so nervous while waiting on the elevator. The door of the elevator takes a long time to open. My room was fair and outdated.. This made me very uncomfortable as a single female traveler. I also think the parking lights are a little dim. But, maybe it works for them. The coffee/hydration bar was unkept as well.
Comment from Hotel Management
1 Oct 2024 by GENERAL MANAGER, Hotel Management
Dear Jabriel, We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We deeply regret you were disappointed about many aspects of your room. We appreciate your remarks and, we will share them appropriately for the future modernization plans of our hotel. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Hospitably Yours, Lavinzia King,General Manager
by A verified traveler
Posted 24 Sep 2024
Nice, quiet stay other than the crying baby across the hall. Not much the property can do about that! :-)
Afternoon front desk staff seemed overwhelmed on a Friday afternoon and rooms were not ready for check-in at 3. I left to go attend to some business and when I came back late that evening the night auditor was super friendly and very helpful.
Room seemed clean but had a faint strange smell, like maybe some wine had been spilled on the floor and extra cleaning fluid was used to get it up. I went noseblind to it quickly and it didn't bother me.
As is often the case, the well of the coffeemaker had mineral deposits -- you guys should clean your coffeemakers with vinegar once in a while!
Comment from Hotel Management
24 Sep 2024 by GENERAL MANAGER, Hotel Management
Dear Donald, Thank you for your review of Fairfield Inn & Suites Memphis Olive Branch. We are pleased that you enjoyed your overall stay; however, we want to apologize for any oversights in your room's preparation. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by GENERAL MANAGER, Hotel Management
Dear Rachel, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Fairfield Inn & Suites Memphis Olive Branch. We look forward to serving you again in the future.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
