Ratings based on 916 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Good
by A verified traveler
Posted 30 Dec 2024
Staff and area are amazing!
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 28 Dec 2024
I really liked the location of the hotel. It is a nice area with plenty of shopping and restaurants around. Overall, the hotel was clean and efficient, but the our bathroom was not completely stocked or the cleanest. The shower clearly, hadn't been thoroughly cleaned. There was only one set of towels and no body wash or soap. I requested it via phone to the lobby and it never came. I asked on my way out if it could be stocked and she said well your leaving so ask for it when you come back and we will get it for you..Eventually, I did get restocked, I always bring a little bottle of clorox to sanitize, and all was well. This was my only complaint.For this reason alone, I marked it good vs excellent.
by A verified traveler
Posted 28 Dec 2024
Great place for a short stay
by A verified traveler from Glen Ellyn
Posted 22 Dec 2024
Staff is unfriendly and rooms are dirty
by A verified traveler
Posted 21 Dec 2024
I have Celiac Disease, and breakfast actually included Udi’s muffins. I travel a fair amount for both work and leisure, and this is the first time I have seen a hotel provide gluten free baked goods. Being included, not having to be content eating later, means more than words can say.
by A verified traveler
Posted 8 Dec 2024
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Comment from Hotel Management
9 Dec 2024 by Regina, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 1 Dec 2024
Very nice staff, clean and convenient. We would definitely stay here again.
Comment from Hotel Management
1 Dec 2024 by Regina, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 30 Nov 2024
This property is convenient to dining and shopping. Most of the parking is well lighted. Good breakfast bar.
We have used this Fairfield Inn for a few years but the cleanliness and upkeep has steadily declined.
Comment from Hotel Management
1 Dec 2024 by Regina, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
