Ratings based on 891 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 29 Dec 2024
The floor was sticky had something spilled on it . The outside hallway was smelly
Comment from Hotel Management
30 Dec 2024 by Hotel Management , Hotel Management
Dear janice, Thank you for sharing your feedback. We’re sorry to hear aspects of your stay did not meet expectations. Cleanliness and comfort are priorities, and your comments will be shared with the team to ensure these concerns are addressed. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 12 Dec 2024
by A verified traveler from Nolensville
Posted 10 Dec 2024
Late check in after 11pm is not possible, it was not mentioned anywhere. The front desk is closed at 11pm. The rooms are dusty, messy and bad. The hot water did not work, so changed to a different room, a person in the next room was yelling and fighting with his family the whole night. It was a nightmare. Never going back to this or any ESA hotels. Worst hotel services in my entire life. The carpets inside the room and hallway were so bad, nasty. Do not recommend for anyone.
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Dear Palanivel Rajkumar, Thank you for sharing your feedback. We deeply regret the inconveniences you experienced, including challenges with check-in, room conditions, and disturbances. Your concerns do not align with the standards we strive to provide, and we apologize for falling short during your stay. Your comments are invaluable in helping us address these issues, and we hope to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 27 Nov 2024
Good Location and staff is great and very helpful courteous customer service. I enjoyed my stay recommend this area for anyone 4 out of 5 stars
Comment from Hotel Management
28 Nov 2024 by Hotel Management , Hotel Management
Thank you, Corrick, for your wonderful review! We’re thrilled to hear you enjoyed your stay and appreciated the location and helpful service from our team. Your recommendation means a lot to us, and we look forward to welcoming you back to Extended Stay America for another great experience.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
Great place
Comment from Hotel Management
27 Nov 2024 by Hotel Management , Hotel Management
Dear Martwain,Thank you for your kind words! We are thrilled to hear you enjoyed your stay at Extended Stay America. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Management
