Ratings based on 427 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Maps shows that this establishment is permanently closed. I called and was advised that they were open. When I arrived, everything in the area looked closed down. After getting checked in an assigned a room, I saw that the floors had been stripped in the hallways. There was no elevator and bringing up my bags was in question. When I got to my room, I struggled to operate the 3 remotes that controlled the tv. There was no phone, so I had to make several trips to the front desk for assistance. One trip, my key card became inoperable and awarded me another trip from the 3rd floor. I was so tired from traveling I went out to eat and brought food back to reheat the next day. Next day comes, I wake up to stink bugs flying around the room. There was no cold water in my bathroom sink. I had to brush my teeth in the tub as I needed the mirror door my routine. It was very inconvenient. I went to heat my food and the microwave was inoperable. I had to leave for work at 6:30a and made sure the front desk clerk was aware that I needed the microwave replaced so I could save money for dinner since I now had to purchase breakfast and there was no continental or complimentary breakfast at this location. The rate was not worth my troubles. I returned from work and my key was inoperable. The front desk had no clue I needed another microwave. It was a nightmare and I was exhausted, but I know from experience that refunds are even more exhausting from services like Expedia offers.
Comment from Hotel Management
30 Oct 2024 by KP GM, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that room was not up to the standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Simply Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by GM KP, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that deposit issue. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Simply Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 27 Sep 2024
convenient kitchen area and Walmart market near by.
Comment from Hotel Management
1 Oct 2024 by GM KP, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that deposit issue. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Simply Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 23 Sep 2024
Red paint (I guess) marks all along side of table and TV table. Had table on which to eat but only chair in room was an easy chair--too low. Light bulbs looked to be about 20 watt--too dark to read. Stove burners looked like they had dried up scum on them. Two TV remotes required half an hour to finally get a picture on TV. Closet had no hangers at all. Pillows were way too thin. Side of table had red scribbling on it--paint or ?. Top of TV table had same red markings. Any motel with 3 floors needs an elevator.
Comment from Hotel Management
23 Sep 2024 by KP GM, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that room was not up to the standard. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Simply Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by GM , Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that unpleasant stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Simply Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 8 Sep 2024
Building smells bad.
Comment from Hotel Management
9 Sep 2024 by GM KP, Hotel Management
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that unpleasant smell of the building. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Sonesta Simply Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 10 Aug 2024 on Hotels
