Ratings based on 550 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
This property was nothing like it showed on the app!!!! Still havent gotten my money back even though i didnt stay there and it been months!!!
Comment from Hotel Management
20 Aug 2024 by Hotel Management, Hotel Management
Dear Roderick, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 16 Aug 2024
Professional and kind staff.
Comment from Hotel Management
16 Aug 2024 by Hotel Management , Hotel Management
Dear Deenine, Thank you for your kind words! We’re delighted to hear that our staff made a positive impression during your stay. At Extended Stay America, we strive to provide professional and warm service to ensure every guest feels welcomed and valued. Your feedback reassures us that we're on the right track. We look forward to the opportunity to host you again in the future. Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 28 Jul 2024
.
by A verified traveler
Posted 28 Jul 2024
It was not cleaned.
Comment from Hotel Management
29 Jul 2024 by Hotel Management , Hotel Management
Dear Naveen, Thank you for your feedback. We are very sorry to hear that your room was not cleaned to your satisfaction. This is not the standard of cleanliness we aim to provide. We are addressing this issue with our housekeeping team to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we hope you will give us another chance to offer you a better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 25 Jul 2024
Is dirty
Comment from Hotel Management
26 Jul 2024 by Hotel Management , Hotel Management
Dear Yessica, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we will address the situation with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a cleaner, more comfortable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 23 Jun 2024
Bed too hard
by A verified traveler
Good
Posted 10 May 2024 on HotelsOverall quite good , thanks!
Comment from Hotel Management
10 May 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing Extended Stay America and reviewing your stay. We are pleased your overall experience was pleasant. It was a pleasure having you as our guest, and we hope to welcome you back soon for another fulfilling visit.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024 on Hotels
by A verified traveler
Posted 5 Apr 2024
Great stay clean
