Ratings based on 566 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
This used to be my favorite hotel but recently is has become a place I will avoid at all costs. Let’s start with the fact that since they have come under new management it smells like dirty diapers in the halls everyday, theres constant banging coming from the second floor and when you make a noise complaint they say there’s nothing they can do. There are also lot lizards in the parking lot and sketchy ppl just loafing late at night. I had to resubmit an honest review because my first review was harassed out of me by iris the front desk manager. The only time she was nice was when she was asking me for a good review, even said I owed her a favor and low key forced me to leave one. That’s not even the reason I’m leaving this review tho, I’m here because my room door was attempted to be opened at 9:20 in the morning and me and my husband were asleep stark naked in bed. If we did not have our latch on the door Trinity (iris’s niece I’m almost sure) would have seen something she didn’t want to see, or did considering she didn’t give us a chance to put clothes on when we said we were naked and coming to the door. When I called the front desk to ask why I was woken up and walked in on at 9:20 and not check out time which is 11, i got hung up on. When I came down to the desk to continue my conversation, I got cut off by iris every time I tried to address my issue, and I was being respectful until I was no longer being respected. Then she proceeded to tell me that she told her too
Comment from Hotel Management
17 Nov 2024 by Hotel Management , Hotel Management
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 Nov 2024
Needs renovating, the shower was cold, there is a bar & lounge next door, and even with the lights on, it was dark and dreary.
Comment from Hotel Management
10 Nov 2024 by Hotel Management , Hotel Management
Dear Eureka,Thank you for sharing your feedback. We apologize that your experience fell short of expectations. We understand that a comfortable, well-maintained environment is crucial for a pleasant stay, and we regret that the condition of the property and the issues with the shower affected your visit. Additionally, we will review the lighting and overall ambiance to ensure a brighter and more inviting atmosphere for future guests. We are actively working on renovations and improvements to enhance the overall experience. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Loved it
by A verified traveler
Posted 30 Oct 2024
Friendly staff, clean place
Comment from Hotel Management
31 Oct 2024 by Hotel Management , Hotel Management
Thank you, Nicholas! We are thrilled that our friendly team and clean accommodations made a positive impression on your stay at Extended Stay America. Creating a welcoming and well-kept environment is our priority, and it's wonderful to hear we achieved that for you. We look forward to hosting you again for another great experience!Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 19 Oct 2024
Quiet and nice.
by A verified traveler
Posted 19 Oct 2024
Quiet and nice.
