Ratings based on 911 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by ld, Hotel Management
Hello Billy-I am thrilled you had an excellent stay. Please visit again soon, I wish you and yours Happy Holidays.
by A verified traveler
Posted 13 Nov 2024
It was too high a rate but everything else was fine
Comment from Hotel Management
15 Nov 2024 by LD, Hotel Management
Hello Charity, thank you for staying with us, we hope to have the opportunity to host you again, safe travels!
by A verified traveler
Posted 10 Nov 2024
The reception team was awful. Bad mood all the time.
Comment from Hotel Management
15 Nov 2024 by LD, Hotel Management
Hello Marcio - I am sorry to learn you experienced problems with our reception team. I am sorry I didnt have an opportuntiy to assist you while you were on property. Our entire management staff welcomes the opportunity to speak with any guest whose stay that does not meet your expectations. I do hope you will share your experience in greater detail so we mays correct any short comings. Thank you for staying wiith us.
by A verified traveler from El Paso
Posted 8 Nov 2024
I didn't like the neighborhood
Comment from Hotel Management
8 Nov 2024 by LD, Hotel Management
Hello Susan, Thank you for staying with us!
by A verified traveler
Posted 4 Nov 2024
The facilities were clean and convenient to a variety of eating establishments. The room was clean and spacious but bed was a bit firm. The area is in downtown so safety is a consideration for walkability
Comment from Hotel Management
4 Nov 2024 by LD, Hotel Management
Good morning Charlotte, thank you for staying with us and sharing your feedback about your recent stay. I am happy you found our property clean an convenient. I look forward to another visit soon!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by LD, Hotel Management
Greetings ClintThank you for your perfect rating of your stay at our hotel .I am glad you found our staff and location ideal and we certainly look forward to your next stay. Safe travels!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by LD, Hotel Management
Good day Carl, thank you for scoring your stay at our hotel. I am happy everything was perfect with your stay. Our staff hopes to have the opportunity to serve you again soon, safe travels!
by A verified traveler
Posted 30 Sep 2024
UPON CHECKING IN MY RECEPTIONISTS LACK COURTESY AND POLITENESS. ALSO AVOID ANSWERING QUESTIONS. GAVE ME THE IMPRESSION AS A PAYING CUSTOMER I WAS A BOTHER. I WILL NEVER STAY ARE RECOMMEND THIS HOTEL.
Comment from Hotel Management
30 Sep 2024 by LD, Hotel Management
Hello Terry-Thank you for sharing your feedback, I am disappointed to learn your experience during check in was below expectations. Our goal is to welcome each of our guests and ensure we provide them with great customer service. I am sorry I did not have the opportunity to address your concern while you were one property. The hotel management team welcomes an opportunity to speak with you directly in order to obtain more detail regarding your stay. I do hope to hear from you and thank you for staying with us.
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by LD, Hotel Management
Thanks for staying with us, I'm glad you enjoyed our hotel and it's location. Please visit again, safe travels!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by LD, Hotel Management
Hello Chris-Thank you for choosing our hotel, I am delighted your stay was perfect. I hope you were able to see some of our downtown attractions and we look forward to your next visit.
