Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Galesburg
Posted 21 Nov 2024
Staff was nice and friendly
by A verified traveler
Posted 4 Nov 2024
We were in town for baseball tournament. Hotel was close to where we played. Pretty much just slept there. Slept five of us just perfect.
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for choosing Comfort Suites Southaven. I'm delighted to hear that your stay met your expectations. We look forward to hosting you again soon, and we hope the baseball team did well!
by A verified traveler
Posted 22 Oct 2024
It was clean and quiet. I appreciate the front desk clerk being so helpful.
Comment from Hotel Management
3 Nov 2024 by Josh G, Hotel Management
Thank you for the kind words and for choosing to stay at our hotel. We look forward to welcoming you back again soon!
by A verified traveler
Posted 10 Oct 2024
Location is nice... Walking distance to a few dining options. Easy parking. Breakfast was great! Staff was nice but the rooms were lacking. The carpets in the room were in terrible condition, sticky and grimmy. Made a reservation for family of 4 for king suite with pull-out sofabed. There were only 2 towels in the room and the linens for the pull out bed consisted of just a fitted sheet and a dingy pillow. Had to go downstairs for more towels, sheets, blankets and pillows.
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for taking the time to share your experience with us. We’re delighted to hear you enjoyed our location, breakfast, and friendly staff! I apologize for the issues with the room's condition and the shortage of linens and towels. Please know we’re addressing these concerns to improve the experience for our future guests.We appreciate your feedback and hope to welcome you and your family back for a better stay in the future.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for taking a moment to rate your experience. We appreciate you choosing Comfort Suites Southaven.
by A verified traveler
Posted 6 Oct 2024
Did a fast overnight there in prep for an early flight. Very close to the airport. Felt safe. Staff was so kind, even at our 3am checkout. Didn’t get to stay long enough to experience amenities, but l highly recommend it for a safe, clean and comfortable stay before a flight.
Comment from Hotel Management
3 Nov 2024 by Josh G, Hotel Management
Thank you for the kind words and for choosing to stay at our hotel. We look forward to welcoming you back again soon!
by A verified traveler
Posted 2 Oct 2024
Chose this hotel because of a large discount. Unlikely to do it again. Waited several minutes for check-in staff to appear, toilet won’t flush completely, and property has seen better days. Breakfast selection is decent and bed is comfortable, in case that’s all you need.
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for choosing to stay with us and for sharing your experience. I’m glad you enjoyed our breakfast selection and comfortable bed! I apologize for the delay at check-in and the maintenance issue you encountered. Your feedback is invaluable, and we’ll be using it to make improvements.We hope you might consider giving us another chance in the future.
by A verified traveler
Posted 30 Sep 2024
The stay was ok
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for taking a moment to rate your experience. We appreciate you choosing Comfort Suites Southaven.
by A verified traveler
Posted 26 Sep 2024
Front desk staff was very welcoming at check in. The property is great will definitely come again.
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for choosing Comfort Suites Southaven. I truly appreciate the kind words regarding our front desk staff. I will certainly pass it along to them. We look forward to welcoming you again soon!
by A verified traveler
Posted 14 Sep 2024
Felt very safe
Comment from Hotel Management
5 Nov 2024 by Josh G, Hotel Management
Thank you for taking a moment to rate your experience. We appreciate you choosing Comfort Suites Southaven.
