Ratings based on 768 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024 on Travelocity
by A verified traveler
Horrible service
Posted 9 Jul 2024 on HotelsThey did not have a reservation for us. They turned us away and were not nice about it.
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 4 Jun 2024
This "Hyatt" location shut down while we still were there. On the second fmday there, We left for the day and came back to everything gone. Anything that said Hyatt had been removed from rooms (Shampoo, conditioner, body wash, etc.) Without notice. The front desk didnt have much information and advise to speak to the manager on Monday, all this happened Friday night. Just a terrible experience.
by A verified traveler
Posted 2 Jun 2024
This property is no longer a part of the Hyatt network. This was not disclosed to us until it eas time to check in and the front desk agent told me she had to remake my reservation. The rooms listed in site are also not correct. My reservation was for a two bedroom suite but i was informed that those tooms no longer exsit and haven't for over 3 years.
The staff was friendly and helped in the best ways they could. The lack of communication was the most unerving part of my visit.
by A verified traveler
Posted 30 May 2024 on Hotels
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 30 May 2024
Front desk/manager she is very rude. If she doesn't likes her job she need to go and find another one. Our check in was terrible she didnt wanted to help because my husband doesnt know english. I called if he could of stayed 2 more nights she didnt wanted to give me information she hangs up i called back i told her i was not finished talking and she replies with well I'm done talking to you. Never again will i come and stay there. SHE VERY UNPROFESSIONAL MANAGER
by A verified traveler
Posted 30 May 2024 on Orbitz
Reserved 3 nights on orbitz. Went to check in and was told only 1 night was available due to over booking. Orbitz charged me for 3 nights and have yet to receive my credit for 2 nights that was denied.
by A verified traveler
Posted 29 May 2024 on Orbitz
I was not allowed to check in. I was told at the last minute the the hotel was overbooked.
This is so upsetting. I paid when I reserved to avoid these types of problems.
Requesting a full refund!
