Ratings based on 995 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Would not recommend staying here
Comment from Hotel Management
3 Jan 2025 by Hotel Management, Hotel Management
Dear Alessia, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide all of our guests with a comfortable and enjoyable stay, and we regret that we fell short in your case. Your concerns are important to us, and we will use your comments to improve our services. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 Jan 2025
nice location and comforting stay
by A verified traveler
Posted 29 Dec 2024
My remote wasn’t working staff tried to help but still didn’t work staff was nice enough to switch me to another room however My non smoking room smelled like cigarettes.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear Kayla,Thank you for your feedback. We apologize for the inconvenience caused by the malfunctioning remote and the smell of cigarettes in your room. While we’re glad our staff was able to assist and offer a room change, we regret that your new room did not meet expectations. Your comments will be addressed with our team to ensure improvements are made.We value your input and hope to provide a better experience during your next stay.Sincerely,Hotel Management
by A verified traveler
Posted 23 Dec 2024
Property under construction whole first floor dirty and loud. The breakfast offered is a nasty joke.
Comment from Hotel Management
24 Dec 2024 by Hotel Management , Hotel Management
Dear Stephanie, Thank you for sharing your feedback. We apologize for any inconvenience caused by the noise and cleanliness issues you encountered. We understand how this may have affected your stay, and we are grateful for your patience. Your comments about the breakfast offerings are noted, and we will pass them along to the team for improvement. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 17 Dec 2024
Decent rooms, though the whole property is under construction so seems like some things are still a work in progress. The staff was too busy talking with friends to check people in or refill coffee/breakfast stuff.
Comment from Hotel Management
18 Dec 2024 by Hotel Management , Hotel Management
Dear Lindsay, Thank you for taking the time to review your stay with us. We apologize for the ongoing construction and any inconvenience it caused. We strive to provide excellent service, and we regret that your experience did not meet expectations. Your feedback is valuable, and we will work with our team to improve. We look forward to welcoming you back for a more seamless experience at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 12 Dec 2024
The bed was old and shaky I want a refund
Comment from Hotel Management
13 Dec 2024 by Hotel Management , Hotel Management
Dear Kevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A verified traveler from Philadelphia
Posted 10 Dec 2024
There were roaches, filthy curtains and hair still in the shower in my room
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Dear Taja,Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we understand your frustration. Rest assured, your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 8 Dec 2024
Valve on shower broken
Could not shower in AM manager was suppose to call me
Did not
Would like a credit on room horrible
Comment from Hotel Management
10 Dec 2024 by Hotel Management , Hotel Management
Dear Marie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 21 Nov 2024
