Ratings based on 386 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jun 2024
A bit run down.
by A verified traveler
Huge improvement
Posted 30 Jun 2024 on HotelsThe room I was in looked recently decorated certainly not in need of a makeover like last year.
However what makes this such a great place to stay is definitely the staff. They are friendly and efficient, the restaurant staff especially appeared to enjoy their work and happily engaged in banter with the diners alongside doing their job well
by A verified traveler
Castle
Posted 27 Jun 2024 on HotelsJust a one night stop, but all was good, would certainly stay here again. Great location for our trip to Galashiels.
by A verified traveler
Mediocre at best!
Posted 23 Jun 2024 on HotelsThe room was large but looked quite basic on furnishings, but the bed was very comfortable. The corridor leading to our room smelt of damp which wasn't pleasant. We ate in the restaurant for breakfast & dinner. Breakfast was quite good in my opinion. At dinner the rules weren't explained to us (how to get a drink either from the bar or self service water dispenser). We felt the staff weren't particularly friendly & the company tshirts they were wearing weren't appropriate for the dining room. The 3 course meal wasn't of a very high standard & the pork roast reminded me of a ready meal & the food served wasn't a good quality & the staff didn't seem to care if we were happy or not. The communal areas were nice in presentation but I would not stay again nor recommend this hotel or chain to others. We found the stay to be a disappointment.
by A verified traveler
Posted 19 Jun 2024
Need to be clearer about chiefs specials.You have to order in the morning but this is difficult in the first day.dint mind the set menu but it should have the chefs special on the printed nenus.also the fireign visitor's dud nit gave the menu in their language which caused problems. Quiet entertaining for us but not the visitors. The staff looked after us and it was in a great location. The bathroom needed overhall. It was all very clean
by A verified traveler
Posted 16 Jun 2024
The staff were really helpful and responded positively to our request for a quiet place to meet in the evening and provided fresh milk in our rooms.
by A verified traveler
Posted 15 Jun 2024 on Hotels
by A verified traveler
Posted 15 Jun 2024
We only stayed a short time due to our tight schedule, but we loved every second we did spend here! The property is gorgeous and the hotel is located in such a quiet area with no traffic. It's great for when you want to be close to Edinburgh without being right in downtown. Perfect escape from the city!
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 9 Jun 2024
A bit run down, needs updating but clean, good service, friendly staff
