Ratings based on 880 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Overall - good hotel. Negative aspects- poor check in, with difficulty finding room - should be escorted to room in such a large hotel. Safe didn’t open and took 2 days to fix. Gym was average. Over the top prices for NYE
by A verified traveler
Posted 23 Dec 2024
Fabulous facility. Surpassed expectations.
by A verified traveler
Posted 26 Oct 2024
Very nice staff nice facilities. Really woudl have liked some coffee facilities in the room.
by A verified traveler
Posted 17 Sep 2024
Everything about this hotel is perfect, friendly staff, excellent food choice
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Very nice ❗
Posted 19 Aug 2024 on HotelsFor my opinion the hotel is very nice.
The position is not bad. Not in the center but about 1000 m walking distance. Similar distance to the beach.
The pools and the sunbeds are very busy always [summer time]
Most of the staff is doing the best but some of them just are there...
The breakfast and dinner is ok but in my opinion needs to improve the quality and the variety. There are not many choices for salads and sea food. Some of the foods are cooked again and again in different ways.
The room service and the evening preparing rooms needs to be improve.
Thank you ❗
Comment from Hotel Management
22 Aug 2024 by Guest Relations, Hotel Management
Dear Giuseppe,Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Lopesan Villa del Conde hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We deeply regret not having met all your expectations mostly regarding the quality and variety at our buffet restaurant.We would like to thank you very much for your detailed feedback and the constructive criticism and we would like to inform you as well that all your comments will be passed on to the Management and to the relevant departments. We hope to welcome you in the future back again, to have the chance to correct the experience you have taken.Kind regards,Guest relationsLopesan Villa del Conde Resort & Thalasso
by A verified traveler from Christchurch
Posted 9 Aug 2024
Great stay , upgraded to garden view room which was nice, great food options for all , great entertainment options thoroughly enjoyed , especially aqua dance. Plenty of sunbeds , and the housekeeping was exceptional, a special thank you to Theresa.
Comment from Hotel Management
16 Aug 2024 by Guest Relations, Hotel Management
Dear Russell,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Lopesan Villa del Conde hotel and are delighted to read that we were able to match your expectations. We would be very glad to receive you again soon.Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Relaciones Públicas, Hotel Management
Estimado clientenos gustaría agradecerle en primer lugar que haya dedicado parte de su tiempo a valorarnos a través de hoteles.com.Nos satisface saber que su valoración haya sido tan positiva y agradecemos la confianza depositada en nosotros para sus vacaciones.A la espera de poder volver a recibirle pronto.Cordialmente,Relaciones PúblicasLopesan Villa del Conde Resort & Thalasso
by A verified traveler
Posted 12 Jul 2024
Fabulous!!!
Comment from Hotel Management
17 Jul 2024 by Guest Relations, Hotel Management
Dear guest Andrea,Thank you very much for leaving these wonderful comment on, we are delighted that you enjoyed your stay among us. We would like to welcome you again soon!Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso
by A verified traveler
Posted 4 Jul 2024
The management was very helpful. We had dietary requirements and they created a special dinner menu for us for the whole of our stay. 😊
Comment from Hotel Management
17 Jul 2024 by Guest Relations, Hotel Management
Dear guest Harish,Thank you very much for leaving these wonderful comments on, we are delighted that you enjoyed your stay among us. Kind regards,Guest RelationsLopesan Villa del Conde Resort & Thalasso
