Ratings based on 225 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from South Croydon
Posted 27 Sep 2024
I love Gran Canaria and visit twice a year. This the second time I have stayed at Lopesan Faro. The hotel itself is beautiful and adults only. The location on the beach with incredible views to the ocean and across the famous dunes is second to none. As are the facilities in hotel with the best breakfasts anywhere plus a wonderful, heated pool with the most comfortable loungers. The rooms are great except the first floor overlooking the dunes and the Dunas hotel on the back of the building. This gets noise from the aircon units and the rear service access road which woke us up at 5am with bins being emptied so we moved to another room. The lobby bar has incredible views across the pool and out to the ocean. The location in Meloneras is great. There is wonderful shopping plus a myriad of bars and restaurants on your doorstep. I love Cafe del Mar for the Friday and Saturday night dining and cabaret shows, Pitos y Flautas for sunny lunches overlooking the ocean and Grand d'Italia for late dinners. All of these plus retail therapy - check out Mo's Fashions - are a 1 to 5 minute walk along the promenade. There is aso a very handy taxi rank opposite the hotel for trips to Yumbo, Playa del Ingles or to take you to the airport. I highly recommend this hotel and I have already booked to return next year.
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 13 Jul 2024
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024
Great experience, exellent location ! Clean and convenient! I hate to be suprised and they didn’t told us at chevk in we have to pay for parking! But I recommend definitely this hotel .
Comment from Hotel Management
12 Jul 2024 by Guest Experience Departament, Hotel Management
Dear Juliana, Thank you for sharing your experience with us. We are glad to hear that you enjoyed our excellent location and found our facilities clean and convenient.We are sorry to hear about the inconvenience you experienced regarding the parking fee. We appreciate your feedback and will be sure to improve our communication during the check-in process to avoid unpleasant surprises in the future.We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you again on your next visit.Yours sincerely,
by A verified traveler
Posted 8 Jul 2024
Beautiful and great located
Comment from Hotel Management
12 Jul 2024 by Guest Experience Departament, Hotel Management
Dear Ingrid, Thank you very much for taking the time to share your review. We are pleased to hear that you enjoyed the beauty and excellent location of our hotel.We look forward to welcoming you again on your next visit. If there is anything else we can do to improve your experience, please do not hesitate to let us know.Yours sincerely,
by A verified traveler from Dinas Powys
Posted 5 Jul 2024
Was a good venue, apart from a raw boiled egg and being charged for food twice that we didn’t have because they charged drinks from restaurant not bar and that automatically means you had food too!!! Not helpful which spoilt the whole stay and won’t be going back.
Comment from Hotel Management
12 Jul 2024 by Guest Experience Departament, Hotel Management
Dear Kelly, We appreciate you taking the time to share your experience with us. We sincerely regret the inconvenience you experienced during your stay.We are concerned to hear that you received a raw boiled egg and that there was an error in the billing of your consumption. We understand how frustrating this must have been and apologise for the problems this has caused you.Please be assured that we have taken note of your comments and are reviewing our procedures to avoid similar situations occurring in the future. We value your feedback and will work diligently to improve our service.We deeply regret that these inconveniences have negatively affected your stay and we assure you that we will do everything possible to prevent this from happening again. We hope you will give us another opportunity to demonstrate the quality of our service.Yours sincerely,
by A verified traveler
Posted 4 Jul 2024
Clean, modern and excellent location on the beachfront!
Comment from Hotel Management
12 Jul 2024 by Guest Experience Departament, Hotel Management
Dear Ms Gordhanbhai,Thank you very much for your kind review. We are pleased to hear that you enjoyed our clean and modern facilities as well as our excellent beachfront location.Your satisfaction is our priority and we are glad to have met your expectations. We look forward to welcoming you again on your next visit.Yours sincerely,
by A verified traveler
Posted 19 Jun 2024
Everything was perfect. Though transportation back to airport was absolutely awful a huge coach picked us up first took 1.5 hours
Comment from Hotel Management
28 Jun 2024 by Guest Experience Departament, Hotel Management
Dear Ms. Rupinder,We sincerely thank you for sharing your experience about your recent stay at our hotel. We are pleased to know that, overall, you found your stay perfect and that you enjoyed the services we offer.We look forward to the opportunity to welcome you back and provide a completely satisfactory experience.Yours sincerely,
by A verified traveler
Posted 11 Jun 2024 on Hotels
