Ratings based on 88 Verified Reviews

3.5 out of 5
90% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Aug 2022 on Hotels
4 out of 5
by A verified traveler

Posted 17 Jul 2022
Very friendly hotel owners and helpful to clients' needs. Clean room nice breakfast. Reasonable price considering location (Lugano lake).
3 out of 5
by A verified traveler

It was ok

Posted 15 Jul 2022 on Hotels
The location is in front of the lake, but the hotel is a bit old, and there is no air condition.
5 out of 5
by A verified traveler

Posted 3 Jul 2022
Very good service amongst all around the area very helpful and nice decent rooms amongst many around good value for money . Beautiful views from the rooms and both restaurants of the hotel especially N26 is amazingly good .
1 out of 5
by A verified traveler

Terrible hotel.

Posted 13 May 2021 on Hotels
The location is perfect, however there a various problems with this hotel. The room was dirty, hairs & crumbs all over the floor, TV & AC remotes had brown dirt around the buttons. In the bathroom the plug socket was hanging off the wall with exposed live wires! The mirror was smeared in god knows what. The hair dryer was a fire hazard! Plugged it into a fixed plug socket & the hairdryer motor was completely loose & started to burn. There was lots of noise until midnight & windows are only single glazed so road noise is loud. Breakfast was awful coffee machine broken &’poor quality food. What a disappointment, this hotel has so much potential if only the owners bothered to clean properly & up date the decor & some furnishings. I have stayed in 12 different hotels in Lugano as I travel there monthly for work & I can honestly say this was the worst one ever. The owners didn’t seems to take my comments on board or really care. I have never complained to any hotels but this time I had too as I felt it was that bad. I gave them the hairdryer & stated it was a fire hazard & that there cleaner should be fired. The towels in the bathroom smelt bad & were so thin the tore easily. I honestly can’t understand how they think their hotel is acceptable. If I’d of booked that for a holiday I would have been extremely disappointed, luckily I was only there one night. Please do not book this hotel if you come to Lugano. Lugano is a lovely place full of lovely people but this hotel is awful.
4 out of 5
by A verified traveler

Lovely View

Posted 18 Aug 2020 on Hotels
Hotel staff were all friendly, helpful, and welcoming! Our room had a beautiful view and was comfortable (with a fan!). We slept with the balcony door open for the breeze, which was lovely, but the small street below had some traffic noise during the night.
4 out of 5
by A verified traveler

Posted 21 Jun 2020 on Hotels
Property is on a busy road and you can see it’s age. Other than that the direct lake access, good breakfast and welcoming and helpful staff speak for it.
5 out of 5
by A verified traveler

Would definitely recommend

Posted 3 Jun 2020 on Hotels
Absolutely great experience!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Oct 2019 on Ebookers
3 out of 5
by A verified traveler from Dover

Posted 4 Sep 2019
Location is great. Close to restaurants. Close to Miniature Switzerland and the ferry terminal.
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