Ratings based on 419 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The room was ok, but the toilet seat was loose and made using it uncomfortable.
I had also found hair in the eggs at the breakfast buffet, killed my appetite and had to go eat elsewhere.
Comment from Hotel Management
26 Nov 2024 by Amber - AGM, Hotel Management
Dear Dennis,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Amber - AGM
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Amber - AGM, Hotel Management
Hello Carol, Thank you for taking the time to leave us a great rating. I am glad to see you enjoyed your stay. We look forward to seeing you next time you are in the area.Amber - AGM
by A verified traveler
Posted 3 Nov 2024
The sink was dirty in the bathroom and when I went to the front counter to get it rectified, no staff in sight, waited for 10 minutes and had an event to go to.
Also the clock radio beside the bed was one hour behind - I missed the continental breakfast because of this and the front counter staff said these clocks were controlled by Canalta. We live in SK where the time does not change.
I received an apology for both. I left feeling unsatisfied and undervalued - a small discount, anything, would have been appreciated and appropriate.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Brenda,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am so sorry that we have given the impression that you are undervalued. With your experience I can see where you would have had a very frustrating stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Sheri - General Manager
by A verified traveler
Posted 31 Oct 2024
I would like to see maid service clean rooms even if we aren’t checking out.
Comment from Hotel Management
4 Nov 2024 by Amber - AGM, Hotel Management
Hello Dalis, Thank you for taking the time to leave us a review. We will be going over stay over services with our team to ensure it is completed daily for our guests. I am happy to see you enjoyed your stay and we look forward to having you stay with us again soon!Amber - AGM
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Hello Brian,Thank you for sharing your rating. We hope to see you again soon!Sheri - General Manager
by A verified traveler
Posted 27 Oct 2024
The hotel was very clean and the breakfast was very good with a great variety.
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Hello Michael,Thank you for sharing your feedback! We truly appreciate it. I am so happy you had the time to enjoy our hot breakfast. We hope to see you again soon!Sheri - General Manager
by A verified traveler
Posted 27 Oct 2024
Great customer service
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Lisa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sheri - General Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Amber - AGM, Hotel Management
Dear Kris,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Amber - AGM
by A verified traveler
Posted 16 Oct 2024
Very nice
Comment from Hotel Management
19 Oct 2024 by Amber - AGM, Hotel Management
Hello Ryland, Thank you for taking the time to leave us a great star rating. I am happy to see you had a great stay and we look forward to welcoming you back again soon.Amber - AGM
by A verified traveler from Calgary
Posted 15 Oct 2024
Arrived 15 mins early and had to wait until 3:00.
Comment from Hotel Management
19 Oct 2024 by Amber - AGM, Hotel Management
Dear Wayne,Thank you for taking the time to share your feedback. Our team works very hard to ensure all rooms meet guest expectations. We do our best to check everyone one in as early as possible, although there can be a wait sometimes. We hope to welcome you back to our hotel very soon!Sincerely,Amber - AGM
