Ratings based on 974 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Reception, Hotel Management
Thank you for your rating. We appreciate your feedback and would love to know more about your experience. If there are specific areas where you feel we could improve, please let us know. We hope to have the opportunity to serve you better in the future!
by A verified traveler
Posted 1 Dec 2024
NO aircon in the whole building and it was a hot humid night. They supplied a pedestal fan that was louder that a light aircraft
Comment from Hotel Management
2 Dec 2024 by Reception, Hotel Management
Thank you for your feedback. We sincerely apologise for the inconvenience caused by the lack of air conditioning in the building during a hot and humid night. We understand how uncomfortable this must have been, especially with the pedestal fan being noisy. Your comments will be shared with our team to address these issues. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 1 Dec 2024
Good position in the CBD
Unit was ok , you get what you pay
Hot /cold water in shower was a mm between boiling and cold.
Also was told after check in that AC was not working in building (would be a deal breaker in hot weather)
Comment from Hotel Management
2 Dec 2024 by Reception, Hotel Management
Thank you for your feedback. We are pleased to hear that you found the position in the CBD to be good and that the unit met your expectations. However, we sincerely apologise for the issues you experienced with the shower water temperature and the air conditioning not working in the building. We understand how important these amenities are, especially in hot weather. Your comments will be shared with our team to address these concerns. We appreciate your input and hope to provide you with a better experience in the future.
by A verified traveler
Posted 28 Nov 2024
The hotel called me the night before I arrived to confirm my time of arrival but did not notify me that the AC is not working!!! I had to find out only upon arrival when obviously it was too late. The room is very old and the carpets are extremly dirty and old.
Comment from Hotel Management
28 Nov 2024 by Reception, Hotel Management
Thank you for your feedback. We are sorry to hear about the lack of communication regarding the air conditioning not working prior to your arrival. It is disappointing to learn that you found the room to be old and the carpets dirty. Your comments will be shared with our team to address these issues and ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Reception Urban Apartments on Elizabeth, Hotel Management
Thank you for your feedback! We are pleased to hear that you had a very good experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Nov 2024
Great location, friendly staff.
Comment from Hotel Management
12 Nov 2024 by Reception, Hotel Management
Thank you for your kind feedback! We are delighted to hear that you enjoyed our great location and found our staff friendly. We look forward to welcoming you back soon! If you have any further comments or suggestions, please feel free to share.
by A verified traveler
Posted 27 Oct 2024
Aircon & seperate fan didn't work. The shower temperature handle is very dangerously sensitive.
Comment from Hotel Management
28 Oct 2024 by Reception Urban Apartments on Elizabeth, Hotel Management
Thank you for sharing your feedback. We apologise for the inconvenience caused by the air conditioning and separate fan not working during your stay. Additionally, we are sorry to hear about the issue with the shower temperature handle being dangerously sensitive.Your feedback is important to us, and we will address these maintenance concerns promptly to ensure the comfort and safety of our guests in the future. If there are any other suggestions or preferences you have for your next visit, please feel free to let us know. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right if you choose to stay with us again.
by A verified traveler
Posted 24 Sep 2024
Positives - Very spacious rooms, like an apartment. Very competitive price. Located in CBD, walkable distance to many dining, shopping and transport options. Easy check-in. Great service.
Negatives - found two pieces of broken glass under the couch. Washer and Dryer was a great add however they take longer than normal to wash and dry. Cable tv was buffering.
Comment from Hotel Management
30 Sep 2024 by Urban Apartments on Elizabeth, Hotel Management
Thank you for your detailed feedback! We are pleased to hear that you enjoyed the very spacious rooms that are like an apartment, the competitive price, convenient CBD location within walking distance to dining, shopping, and transport options, as well as the easy check-in process and great service.We apologise for the issues you encountered, such as finding broken glass under the couch, the longer than normal wash and dry times for the washer and dryer, and the buffering cable TV. Your feedback is valuable to us, and we will address these issues to ensure a more seamless experience for our guests in the future.If there is anything else you would like to share or if you have any further comments, please feel free to reach out to us. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience.
by A verified traveler
Posted 23 Sep 2024
Location was great, close to the mall and tram stop. Room was clean but a bit outdated. Staff at the front desk were lovely and helpful. For the price, it was a reasonable stay.
Comment from Hotel Management
24 Sep 2024 by Reception, Hotel Management
Thank you for your feedback! We are pleased to hear that you enjoyed the great location of our property, close to the mall and tram stop. It's great to know that you found the room clean, although you mentioned it was a bit outdated.We appreciate your kind words about our lovely and helpful front desk staff. Providing excellent customer service is a priority for us, and we are glad that our team made a positive impact on your stay.Your comments about the room being a bit outdated are noted, and we will take this into consideration for future improvements. If there are specific areas you believe require attention, please feel free to share them with us.If there is anything else you would like to discuss or if you have any further comments, please do not hesitate to reach out to us. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay.
by A verified traveler
Posted 22 Sep 2024 on Lastminute
Alberto was Amazingly helpful and friendly - he helped us with our bags and couldn't do enough. Check in and out was seamless and easy and they were very happy to hold and watch our bags on the last day when we had additional meetings to attend after check out. Location is great - close to lots of shops and amenities and walking from place to place was easy!
Comment from Hotel Management
24 Sep 2024 by Reception, Hotel Management
Thank you for your positive feedback! We are thrilled to hear that Alberto provided you with amazing help and friendly service during your stay. It's great to know that he went above and beyond to assist you with your bags and made your check-in and check-out seamless.We are pleased that you found the location to be great, with easy access to shops and amenities, making it convenient for you to move around. Providing a hassle-free experience for our guests is important to us, and we are glad that we could accommodate your needs, including holding and watching your bags on the last day.If there is anything else you would like to share or if you have any further comments, please feel free to reach out to us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another excellent stay in the future.
