Ratings based on 624 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Kiera, Hotel Management
Hey Lqiha, Thank you for taking the time to leave us a review! We're glad to hear that you enjoyed your stay with us.We hope to welcome you back to The Village for another great stay soon!Kind regards,The Village Melbourne
by A verified traveler
Posted 3 Nov 2024
Well run and clean property with few signs of wear and tear despite high usage. Bathrooms were clean and air-circulation was good.
Only the kitchen ficilities let things down slightly due to high usage (taps loose in their fittings, communal scouring pads need more frequent replacement - one microwave was inoperable).
But would definitely stay again.
Comment from Hotel Management
17 Nov 2024 by Kiera, Hotel Management
Hey Ben, thank you for your thoughtful review! I’m so glad to hear you had a positive experience overall, and I appreciate you pointing out the areas where we can improve. We’ll address the kitchen issues with the team to ensure that everything is in top condition for future stays. Your feedback is invaluable in helping us maintain the high standards we strive for.
by A verified traveler
Posted 18 Jul 2024
The cleaning of restrooms could be more frequent.
Comment from Hotel Management
19 Jul 2024 by The Village, Hotel Management
Dear Adolfo,Thank you for your feedback regarding the cleaning frequency of our restrooms.We appreciate your input as it helps us improve our services. We will review our cleaning schedule to ensure a more consistent and pleasant experience for our guests.We hope to welcome you back and provide you with an improved stay in the future.
by A verified traveler from Cardigan Village
Posted 10 Jun 2024
Comment from Hotel Management
7 Aug 2024 by Kiera, Hotel Management
Hey Mischa,Thank you for taking the time to leave us a 5* Review! We are so happy to hear that you enjoyed your stay with us and hope to see you again soon.
by A verified traveler
Posted 22 May 2024 on Wotif
I liked that property was walking distance to everything
Comment from Hotel Management
19 Jul 2024 by Hostel Management, Hotel Management
Dear Alexandra, Thank you for your positive feedback! We're delighted to hear that you appreciated our convenient location within walking distance to everything.Creating a convenient and accessible experience for our guests is important to us, and we're glad you enjoyed it.We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 11 Mar 2024
Extended booking but was not given same room.Although i was told earlier it will be same room/bed.
No early checkin option have to wait for 03 hours in reception till 2pm for checkin.
Took 04 bed sharing toom but had lots of suffocation no ventilation and aircon wasn't working property at night.
Comment from Hotel Management
16 Mar 2024 by The Village Melbourne, Hotel Management
We apologize for the inconvenience you experienced during your stay. It's important to us that our guests have a comfortable and hassle-free experience, and we regret that we fell short of your expectations in this instance.Our team is working diligently to address these issues promptly to ensure a more comfortable environment for our guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If you have any further concerns, please feel free to reach out to our staff, and we will do our best to assist you.
by A verified traveler
Posted 5 Mar 2024
Getting in and out of the rooms using the Goki app was pretty easy, staff at reception were really nice and helpful. The only complaint I have is the kitchen smelled so bad it permeated throughout the entire area outside it. I stayed on the 4th floor so I can’t speak for the other floors, but there were food items still in the fridges left unmoved for days/weeks at a time (I stayed for 2 weeks) and it was clear it probably hasnt been thoroughly cleaned/checked in a while. When dishes were washed and put away even by staff at the end of the night, there were still little grubs here and there on them. But housekeeping service and cleanliness of the entire place outside of that was pretty consistent. They cleaned the showers and trash every day, and fresh linens would be replaced from guests that were checked out. Everyone was really polite and helpful. Again, overall not bad.
by A verified traveler
Posted 22 Feb 2024
Queen Victoria Market is nearby.
Comment from Hotel Management
27 Feb 2024 by The Village Melbourne, Hotel Management
Dear Muhammad, Thank you for your feedback on your recent stay with us! We are so glad you enjoyed our Central Location and proximity to the Victoria Market! We hope to have the pleasure of hosting you again.Kind Regards
by A verified traveler
Posted 19 Feb 2024 on Wotif
Everyone minds their business
Comment from Hotel Management
27 Feb 2024 by The Village Melbourne, Hotel Management
Dear Belthrand, Thank you for your feedback. We're pleased to hear enjoyed a sense of privacy and comfort. If you have any additional comments or suggestions, feel free to share. We appreciate your input and hope to continue providing a positive experience for you. Safe travels!
