Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Property is tired. Needs a major renovation. Closet space and drawers totally inadequate although the room was very large with much wasted space. Towels are small and worn, bathrobe cheap. No extra blanket in the room which even after adjusting the aircon was cold. Staff were excellent and very helpful.
Comment from Hotel Management
29 Nov 2024 by The Como Melbourne team, Hotel Management
Dear Judith,We're sorry to hear that aspects of your stay did not meet your expectations. We are working hard to make improvements, including the condition of the property and room amenities.On a positive note, we’re delighted to hear that our staff were excellent and helpful during your stay. Providing outstanding service is a top priority for us, and we’re glad this was reflected in your experience.We truly value your input and hope to welcome you back in the future, offering a much-improved experience.Regards,The Como Melbourne team
by A verified traveler
Posted 27 Nov 2024
EASY!
Comment from Hotel Management
28 Nov 2024 by The Como Melbourne team, Hotel Management
Hi Christopher,Thanks for your positive feedback and we are glad that you enjoyed your stay.We look forward to accommodating you in the future again.Warm regards,The Como Melbourne
by A verified traveler
Posted 7 Nov 2024
Hotel staff were very invested.
Comment from Hotel Management
7 Nov 2024 by The Como Melbourne team, Hotel Management
Dear Bradley,Thank you for your review! We're so pleased you had enjoyed your stay.We look forward to welcoming you again soon.Warm Regards,
by A verified traveler
Posted 20 Oct 2024
Below average. My room had a water leak and it smelled like mould. Quite underwhelmed for a 5 star hotel.
Hotel poorly managed - staff did their best but cracks were evident. Everything seemed generic. No joy to be found here.
Comment from Hotel Management
30 Oct 2024 by The Como Melbourne team, Hotel Management
Your comments are invaluable as we work to address these issues, and we hope to have the chance to provide you with a much-improved experience in the future.
by A verified traveler
Posted 22 Sep 2024 on Lastminute
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Comment from Hotel Management
13 Oct 2024 by Guest Services, Hotel Management
Dear Paul,Thank you for the review. We hope to see you again soon.Kind regards,Guest Services.
by A verified traveler
Gorgeous comfortable apartment, clean as pictured
Posted 23 Aug 2024 on HotelsWe had a 2 bedroom, 2 baths with full kitchen apartment, sleeping 4 people. The room was gorgeous, a lot of room, comfortable & clean. However, the entry to the hotel smelt like something was dead, making it quite awful dry-reaching when travelling in & out of the hotel. We asked what the smell was & each time mentioned "they couldn't smell anything?" Parking was offered to all 4 people but when we all arrived individually, were told it was only for one car & the other 3 would have to park elsewhere. We triple checked this & couldn't believe reception denied that could be the case - either way though, after much distress, they let us leave all our cars there but then charged $49 for additional cars, not what we planned for. Had we known, it would've been cheaper to park in a undercover garage. Breakfast was nice but the hot food is cooked away from the dining area & brought to the table - not often hot enough, cooled off by the time we received it. Variety was good but not the total full buffet package we are use to getting from other hotels with the same star rating.
Comment from Hotel Management
24 Aug 2024 by Guest Services, Hotel Management
Dear Svetlana,Thank you for your detailed feedback and for choosing to stay with us. We're glad you enjoyed the comfort and cleanliness of your apartment. However, we sincerely apologise for the issues you encountered, especially with the smell at the entry, parking confusion, and breakfast temperature. Your comments are invaluable, and we'll work on these areas to enhance the experience for future guests. We hope to have the opportunity to welcome you back for an improved stay.Kind regards,Guest services.
by A verified traveler
Posted 18 Aug 2024
Loved staying at Como
Comment from Hotel Management
21 Aug 2024 by Guest Services, Hotel Management
Thank you for the kind words Mark. We appreciate it muchly.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Guest services team, Hotel Management
Dear Guest,Thank you for your wonderful review. We look forward to welcoming you soon.Kind regards,
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
23 Jun 2024 by Guest Services, Hotel Management
Dear Louise,Thank you for your kind review. We look forward to seeing you again soon.Kind regards,Guest Services.
by A verified traveler
Posted 14 May 2024
Good hotel in a convenient location. Nice quiet rooms. I went to the brasserie for breakfast but nobody around. Waited for 5 mins and then gave up and went out for breakfast.
Comment from Hotel Management
17 May 2024 by Sophie Blondeau, Hotel Management
Dear Robert, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found our rooms to be nice and quiet.We sincerely apologize for the inconvenience you experienced at our brasserie during breakfast. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. Rest assured, we will address this issue with our team to ensure it does not happen in the future.Your feedback is invaluable to us as we continually seek to improve our services. We hope to have the opportunity to welcome you back and provide you with an exceptional experience.Best regards,Sophie BlondeauGeneral Manager
