Ratings based on 214 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
great location and would stay again only gripe is the couch is not comfortable ( so hard) so you couldn't sit and watch TV at the end of the day . Its on a main road so a tad noisy but that didn't bother us
Comment from Hotel Management
16 Nov 2024 by SB, Hotel Management
Hi Jake, Thank you for taking your time to write your recent stay at Shadow Play by Peppers. We are delighted that you are satisfied with the overall stay despite the noise and coach on the living room. We are taking your feedback into account and we are looking forward to your next stay, hopefully will be more pleasant as the current one. Best regards, Sahil BhatiaGeneral Manager
by A verified traveler
Posted 7 Oct 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by SB, Hotel Management
Dear Victor, Thank you for taking the time to tell us about your experience at the Shadow Play by Peppers. We are delighted to hear that you are satisfied with overall stay.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to see you again for your next visit.Sincerely,Sahil BhatiaGeneral Manager
by A verified traveler
Posted 2 Oct 2024
Very nice
Comment from Hotel Management
6 Oct 2024 by ., Hotel Management
Dear Mouhamed,Thank you for your fantastic rating! We’re thrilled to hear you had such a great experience at Shadow Play by Peppers, and we look forward to welcoming you back soon.Best regards,Sahil BhatiaGeneral Manager
by A verified traveler
Posted 25 Aug 2024 on Wotif
Comment from Hotel Management
6 Oct 2024 by ., Hotel Management
Dear Tania,Thank you for your perfect 5 out of 5 rating! We’re so glad you enjoyed your stay at Shadow Play by Peppers and hope to welcome you back soon.Best regards,Sahil BhatiaGeneral Manager
by A verified traveler
Posted 19 Aug 2024
Despite leaving the 'make up my room' sign on the door handle every day - they did not attend to our room the entire 5 days of our stay. Every night we'd get back to our room and have to call downstairs to request that our rubbish be removed, or ask for more toilet paper or fresh towels etc... we spoke with the front desk every day to request our room be serviced - they still neglected to carry this out. They told us that we must have left the do not disturb on the handle - but we definitely had the correct sign and we even spoke to one the room service employees who was on our floor with the cart as we were leaving and asked that our room be serviced. We would not stay here again.
A few things about the apartment - loose sink tap wear, broken cupboard mirror hinge.
Apartment is also definitely smaller than what the photos online make it to look like.
Comment from Hotel Management
9 Oct 2024 by SB, Hotel Management
Dear Ngaria, Thank you for taking the time to tell us about your experience at the Shadow Play by Peppers.We are sorry to hear that you are not satisfied with your overall experience. We also sincerely apologize for the cleaning and room had not meet your expectations. We will communicate your concerns to all related department and ensure it will not occur again.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sahil BhatiaGeneral Manager
by A verified traveler
Okay but could be bigger
Posted 11 Aug 2024 on HotelsSmaller than I thought it was going to be. We had a 2br 2bathroom apartment but there was only room for 2 people to sit in the lounge to watch tv.. have stayed in other peppers hotel and the apartments were much bigger .
Comment from Hotel Management
9 Oct 2024 by SB, Hotel Management
Dear Amy, Thank you for taking the time to tell us about your experience at the Shadow Play by Peppers. I am sorry to hear that the room size did not meet your expectations.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sahil BhatiaGeneral Manager
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 20 Jul 2024 on Wotif
by A verified traveler
Posted 16 Jun 2024 on Wotif
Very friendly staff. Rooms were beautiful and clean
by A verified traveler
Posted 8 May 2024
Nice hotel beside the casino. Checking in was a bit slow. Room was 4-5 star. No parking. Pool and gym nice but small
Comment from Hotel Management
17 May 2024 by Sahil Bhatia, Hotel Management
Hi David, We appreciate your effort of leaving a review regarding your experience at Shadow Play by Peppers. According to your positive feedback we are glad to assume that you were satisfied and enjoyed your overall stay. We are sorry to hear that car parking is unavailable during your stay, and we suggest to prebook in advance for your next stay.We are hoping to welcome back here with us in the near future!Sincerely,Sahil BhatiaGeneral Manager
