Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
Room was fairly clean. The bathroom door could do with a good clean, as well as the vents that are thick with dust. The complimentary 'sanitary items' box in the bathroom was empty; not sure what was supposed to be in it (cotton tips? shower cap?), but it was pointless having it there. The walls were super thin; our neighbour was on the phone from midnight til maybe 4am, and it was impossible to block out his voice. The bed was firm on one side and had no support on the other; my partner put pillows under the edge to stop from rolling out overnight. So, pretty crappy sleep overall.
But it was otherwise clean and comfortable. Only saw one staff member and he was quite helpful and friendly.
by A verified traveler
Posted 23 Sep 2024
It was ok
Comment from Hotel Management
24 Sep 2024 by Saint Kilda Beach Hotel, Hotel Management
Dear Geoffrey, Thank you for choosing Saint Kilda Beach Hotel on your recent stayWe're delighted to heard that you enjoyed your stay with usKind Regards,
by A verified traveler
Posted 20 Sep 2024
Quiet. Large room. Private. Only problem is that the lifts are slow. Highly recommended.
Comment from Hotel Management
20 Sep 2024 by Saint Kilda Beach Hotel, Hotel Management
Dear Peter, Greetings from Saint Kilda Beach Hotel Thank you for choosing our hotel on your recent trip We are delighted to heard that you enjoyed your stay with us.We look forward to welcoming you back on your next visit Kind Regards,
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Saint Kilda Beach Hotel, Hotel Management
Dear Rebekah, Thank you for choosing Saint Kilda Beach Hotel on your recent stay We look forward to welcoming you on the next visit Kind Regards,
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Saint Kilda Beach Hotel, Hotel Management
Dear Debby, Thank you so much for your reviewWe are delighted to hear that you enjoyed your stay with us We look forward to seeing you again on your next visit Kind Regards,
by A verified traveler
Posted 25 Aug 2024
Parking would have been better explained when booking, but otherwise was fine.
Comment from Hotel Management
29 Aug 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Duty Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
by A verified traveler
Posted 16 Aug 2024
It was in an excellent location to restaurants.
Comment from Hotel Management
17 Aug 2024 by Duty Manager, Hotel Management
Thank you for sharing your feedback on your stay with us at the Saint Kilda Beach Hotel. It was wonderful to hear that your overall stay with us was enjoyable and the location suited your needs well.
by A verified traveler
Posted 8 Aug 2024
Was nice
Comment from Hotel Management
12 Aug 2024 by TC, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,TobyGM
by A verified traveler
Posted 5 Aug 2024
Perfect position trams outside
Comment from Hotel Management
12 Aug 2024 by TC, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,TobyGM
