Ratings based on 842 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Jemima - RACV management, Hotel Management
Dear Belinda,Thank you for rating the resort 5 out of 5!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
1 Dec 2024 by RACV Management, Hotel Management
Dear Sandee,Thank you for rating the resort 5 out of 5!Kind Regards,Jemima - RACV management
by A verified traveler
Posted 11 Nov 2024
Everything about the property was amazing however the advertising on Expedia was very misleading. This room had photos of it showing bath tubs and really high views however our room had no bathtub, and the view was the parking lot.
by A verified traveler
Posted 10 Nov 2024
Our stay was exceptional! The hotel staff was incredibly welcoming, the rooms were spotless and comfortable, and the amenities exceeded our expectations. Perfect location with easy access to everything we wanted to explore. Highly recommend!
Comment from Hotel Management
1 Dec 2024 by RACV Management , Hotel Management
Dear Jinan,Thank you for your review and rating the resort 5 out of 5!
by A verified traveler
Posted 2 Nov 2024
Be careful not to book ocean view rooms they have nothing to do with the rest of the resort other then they are located in the same cape.
Comment from Hotel Management
4 Nov 2024 by RACV Cape Schanck, Hotel Management
Hello Steven,Thank you for taking the time to leave a review. For future reservations, book a 'Superior' room or above as these are located in the main building.Kind Regards,RACV Cape Schanck
by A verified traveler
Posted 1 Nov 2024
Great resort in a perfect location with amazing views. The facilities are quite good and well maintained.
Comment from Hotel Management
4 Nov 2024 by RACV Cape Schanck, Hotel Management
Thank you for your great review and rating the resort 5 out of 5!
by A verified traveler
Posted 23 Oct 2024
Great facilities, excellent location to explore the area
Comment from Hotel Management
28 Oct 2024 by RACV Management, Hotel Management
Thank you for rating the resort 5 out of 5!
by A verified traveler
Posted 14 Oct 2024
Beautiful setting with sea views.
Comment from Hotel Management
28 Oct 2024 by RACV Management, Hotel Management
Thank you for rating the resort 5 out of 5!
by A verified traveler
Posted 24 Sep 2024
Overall very good. Problem was wood rot present around window frame and exterior. The fly screens to window and sliding door were dirty, which should be cleaned for every visitor arrival.
Comment from Hotel Management
7 Oct 2024 by Jeremy - Front Office Duty Manager, Hotel Management
Thank you for taking the time to provide feedback from your recent stay. It is pleasing to read a mostly positive review, however I am sorry to hear there were a few areas where we did not meet your expectations. We thank you for your feedback which enables us to evaluate our guest experiences and impact changes in process. Kind regards, Jeremy - Front Office Duty Manager
by A verified traveler
Posted 23 Sep 2024
Great new hotel. Staff very friendly and helpful. Spacious rooms with excellent mattresses and pillows. Plenty of breakfast options.
Comment from Hotel Management
7 Oct 2024 by Jeremy - Front Office Duty Manager, Hotel Management
Thank you for taking the time to provide feedback from your recent stay. We are delighted to hear you enjoyed your stay and will be sure to pass on your comments to the rest of the team. We look forward to welcoming you back to the resort on another occasion. If we are able to assist with any future reservations, please don’t hesitate to contact us directly and one of our friendly team will be happy to help.
