Ratings based on 441 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Not bad
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Firat off, the location is great and central. Very close and walking distance to main attractions. The restaurant Salted Egg is also great for breakfast. The Asian fusion/influenced dishes were yummy.
However. I complained about my room being dusty which made me sneeze a lot whenever I was in the room and was promised the room would be dusted when we were out, this didn't happen. The cups, teaspoons and anything that was out was dusty. One of the teaspoons had what looked like chocolate streaks on it, which was disgusting. That showed me that the cleaning crew was not thorough. Pretty much only made up the bed and change the towels. Used the teapot and this wasn't cleaned either. Came back the next day with the used teabag still in the teapot.
Felt a bit cheated when I ordered Aperol Spritz at the rooftop bar Q. Saw the bartender with my own eyes poured soda water instead of prosecco for my drink. Not impressed.
And I had to ask for the complimentary bottle of wine which was included in my booking. Again, not impressed.
Comment from Hotel Management
10 Nov 2024 by Rossella- Duty Manager, Quincy Hotel Melbourne, Hotel Management
Dear Joice,Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our central location and the delicious breakfast at Salted Egg, as well as the Asian fusion dishes.However, we sincerely apologize for the issues you encountered during your stay. Cleanliness is of the utmost importance to us, and we regret that your room did not meet your expectations. Please be assured that we have shared your comments with our housekeeping team to ensure a more thorough cleaning moving forward. We also apologize for the oversight regarding the teapot and utensils.We’re equally disappointed to hear about your experience at the rooftop bar Q. This is certainly not the standard we aim to uphold, and we will address this with our bar team to ensure that our drinks are prepared correctly and to the highest standard.Lastly, we apologize for the oversight with the complimentary bottle of wine. Our team will ensure that all details of your booking are properly communicated and delivered moving forward.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Warm regards,Hotel Duty ManagerRossella Saulle
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Location was very good for the Marvel Stadium. The rooms were nice and modern and clean and the bed was comfortable. They had a mini bar which was welcomed as many hotels have removed them which is annoying. The rooftop bar is a great facility with terrible service and it tainted our stay enormously.
Comment from Hotel Management
7 Nov 2024 by Rossella Saulle, Hotel Management
Hello Jocelyn,Thank you for sharing your experience with us. We're glad you enjoyed our convenient location near Marvel Stadium, as well as our modern and clean rooms, comfortable beds, and the in-room minibar. It's great to know that these aspects contributed positively to your stay. We sincerely apologize for the service you experienced at the rooftop bar. This is certainly not the standard we aim to provide, and we will address this issue with our team to ensure improvements. We appreciate your comments and hope to have another opportunity to provide you with a better experience in the future.Warm Regards,Rossella SaulleHotel Duty ManagerQuincy Hotel Melbourne
by A verified traveler
Posted 29 Oct 2024
Ok
by A verified traveler
Posted 27 Oct 2024
Comfortable
by A verified traveler
Posted 27 Oct 2024
Great value central city hotel.
by A verified traveler
Posted 26 Oct 2024
Receptionist at check-in was super. When I mentioned it was my daughters birthday treat, staying overnight after going to a show we were up graded and had a great room. Clean and very comfortable beds and lovely room amenities!
Comment from Hotel Management
27 Oct 2024 by Rossella- Duty Manager, Quincy Hotel Melbourne, Hotel Management
Hello Gail,Thank you for your wonderful feedback! We’re happy to hear that our receptionist made your daughter’s birthday treat extra special with the room upgrade. It’s great to know you enjoyed the cleanliness, comfort, and amenities of your room. We hope you both had a fantastic time at the show, and we look forward to welcoming you back for more celebrations in the future!Warm regards,Rossella SaulleHotel Duty ManagerQuincy Hotel Melbourne
by A verified traveler
Posted 25 Oct 2024
Staffs are friendly
Comment from Hotel Management
25 Oct 2024 by Adrian Lim, Hotel Management
Dear Yu Ju,Thank you for your kind words about our friendly team! We’re thrilled you enjoyed your stay and look forward to welcoming you back soon.Warm regards,Adrian LimNight ManagerQuincy Hotel Melbourne
