Ratings based on 523 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
The best
Comment from Hotel Management
23 Oct 2024 by Quest Team, Hotel Management
Hi Michael, Thank you for your time in sharing your review!We are thrilled to hear you had a great experience with us! We hope to host you at Quest Caroline Springs again soon.
by A verified traveler
Posted 21 Oct 2024
DO NOT STAY HERE! Period! Not worth it! Go punnthiill insty! QUEST SUCKS!
Comment from Hotel Management
3 Nov 2024 by Karn, Hotel Management
Dear Bradley,Thank you for taking the time to review our hotel! I have noted that you scored the Property quite low however have left little information as to the reason.Feedback is crucial to us improving our service and offerings. I am happy to assist should there be anything further that you may require.Sincerely,Karn KapurCluster Operations Manager
by A verified traveler
Posted 9 Oct 2024
Thanks for the pleasant stay it was perfect accommodation. Definitely will stay again 😃
Comment from Hotel Management
11 Oct 2024 by Karn, Hotel Management
Dear Merciana,Thank you so much for your kind words! We're thrilled to hear that you had a perfect stay at Quest Caroline Springs. It’s always wonderful to know our guests had a pleasant experience. We can’t wait to welcome you back on your next visit!Safe travels and see you soon! Best regards,Karn KapurCluster Operations Manager
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Karn, Hotel Management
Dear Leigh,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager
by A verified traveler
Posted 5 Oct 2024
We really liked our stay. The staff were prompt, friendly and kind - also helpful. Our room was neat and had all we needed, anything we needed just had to ask and was sorted. Would definately stay again.
Comment from Hotel Management
5 Oct 2024 by Karn, Hotel Management
Dear Charlotte,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay at Quest Caroline Springs. Our team takes great pride in providing prompt and friendly service, so it’s fantastic to know that they made your experience enjoyable.We’re glad you found your room neat and well-equipped, and that we could assist with anything you needed. Your feedback means a lot to us!We look forward to welcoming you back on your next visit!Warm regards,Karn KapurCluster Operations Manager
by A verified traveler
Posted 23 Aug 2024
Not the same as it used to be, customer service is at a minimum, cleaning of the room is not noticed and parking prices are a new addition to find out about.
Comment from Hotel Management
29 Aug 2024 by Karn, Hotel Management
Dear Rachelle,Thank you for sharing your feedback about your recent stay at Quest Caroline Springs. We genuinely appreciate your insights, as they help us improve and better serve our guests.We’re sorry to hear that your experience did not meet your expectations. We understand how important attentive customer service, thorough cleaning, and transparent pricing are to our guests. Your comments regarding these areas are being taken seriously, and we are actively reviewing our processes to address these concerns and enhance our overall guest experience.We value your feedback and hope to have the opportunity to restore your confidence in our services on your next visit. If you have any specific concerns or suggestions, please feel free to contact us directly.Thank you once again for your review.Best regards,Karn KapurCluster Operations Manager
by A verified traveler
Posted 16 Aug 2024
The Quest at Caroline Springs is situated nicely within walking distance to quite a number of eateries and a shopping centre. Our king bed was excellent. However the bathroom did have some cracked tiles and was a little "tired". We would stay here again. The secure parking makes life easy and the staff were very helpful.
Comment from Hotel Management
20 Aug 2024 by Karn, Hotel Management
Dear Warren,Thank you for your kind review! We’re pleased to hear you enjoyed our convenient location, excellent king bed, and secure parking. We appreciate your feedback on the bathroom and are actively working on updates to enhance our facilities. We look forward to welcoming you back and providing an even better experience.Best regards,Karn KapurCluster Operations Manager
by A verified traveler
Posted 15 Aug 2024 on Wotif
Easy to find shopping close by & was clean beds were comfortable
Comment from Hotel Management
15 Aug 2024 by Karn, Hotel Management
Dear Rachael,Thank you for your kind review! We’re delighted to hear that you enjoyed the convenience of nearby shopping and found our apartments to be clean and comfortable. Our team takes great pride in providing a comfortable stay, and it's wonderful to know that our beds met your expectations.If you're looking for a stay with easy access to local amenities and a comfortable retreat, Quest Caroline Springs is the perfect choice and we thank you for recognizing that. We look forward to welcoming you back and ensuring another great experience!Thank you for choosing us and sharing your positive feedback.RegardsKarn KapurCluster Operations Manager
by A verified traveler
Posted 14 Aug 2024 on Wotif
The staff were friendly and the apartment was clean. But there was no hot water in the evening when I showered and the hotel never got back to me when I queried them about it.
Comment from Hotel Management
14 Aug 2024 by Karn, Hotel Management
Dear Brittany,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our staff friendly and the apartment clean. However, we sincerely apologize for the inconvenience you faced with the hot water and for the lack of response to your query.Please rest assured that this issue is being taken very seriously. We are currently reviewing our procedures to ensure that all concerns are addressed promptly and effectively in the future. Your feedback is invaluable in helping us improve our service.If you have any additional details or if there’s anything else we can do to make it right, please don’t hesitate to reach out directly. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Thank you again for your feedback.Best regards,Karn KapurCluster Operations Manager
by A verified traveler
Posted 11 Aug 2024 on Wotif
Comment from Hotel Management
13 Aug 2024 by Karn, Hotel Management
Dear Sumanpreet,Thank you for taking the time to review our hotel! I have noted that you scored the Property quite low however have left little information as to the reason.Feedback is crucial to us improving our service and offerings. I am happy to assist should there be anything further that you may require.Sincerely,Karn KapurCluster Operations Manager
