Ratings based on 360 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Close to everything - especially Southern Cross station.
Chocolate hour is a must!
Comment from Hotel Management
6 Nov 2024 by Tim, Hotel Management
Dear Kathy, Thank you for sharing your great feedback! We're so happy to hear that you enjoyed our convenient location, especially being close to Southern Cross Station. We're also thrilled that you had a chance to experience and enjoy our Chocolate Hour – it’s definitely a guest favorite!We hope to welcome you back soon for another stay and a delicious treat!Sincerely,The Mövenpick Team
by A verified traveler
Posted 4 Nov 2024
Very convenient for work and play, the perfect location!
Comment from Hotel Management
4 Nov 2024 by Tim, Hotel Management
Dear Tamzin, Thank you for your great review! We’re thrilled to hear that our location was perfect for both work and play. We look forward to welcoming you back for your next visit!Sincerely,The Mövenpick Team
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Tim, Hotel Management
Dear Haidee, Thank you for your rating! We appreciate your feedback and hope to provide you with a more satisfying experience in the future.Sincerely,The Mövenpick Team
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Tim, Hotel Management
Dear Tuan,Thank you for the 5-star rating! We’re delighted you had a great experience with us and appreciate your support. We hope to welcome you back soon!Sincerely,The Mövenpick Team
by A verified traveler
Posted 28 Oct 2024
Fantastic place to stay at. Close to transport, shopping, restaurants & bars.
Comment from Hotel Management
29 Oct 2024 by Tim, Hotel Management
Dear Elizabeth, Thank you for the fantastic review! We're thrilled to hear that you enjoyed our location and found it convenient for transport, shopping, dining, and nightlife. We hope to welcome you back for another wonderful stay!Sincerely,The Mövenpick Team
by A verified traveler
Posted 28 Oct 2024
Close to airport bus. Nice clean property. Some traffic noise.
Comment from Hotel Management
29 Oct 2024 by Tim, Hotel Management
Dear Kym, Thank you for your review! We're glad you enjoyed the convenience of our location and found our property clean and comfortable. We understand that traffic noise can occasionally be noticeable, and we appreciate your feedback. We're always looking for ways to improve, and we hope to welcome you back for an even better experience next time!Sincerely,The Mövenpick Team
by A verified traveler
Posted 27 Oct 2024
Breakfast staff and evening dining staff dont like the customers. The shining example was the gentleman on morning duty Saturday if all yourcstaff were likevhim you would have a 4 star hotel
Comment from Hotel Management
19 Nov 2024 by Tim, Hotel Management
Dear Sharon, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointing experience with our breakfast and evening dining staff. Our team is usually known for providing warm and welcoming service, so it’s concerning to hear that your experience didn’t reflect this standard. We will certainly look into your comments and address this with the team to ensure improvements are made.We do appreciate your kind words about the gentleman on morning duty Saturday. We’ll be sure to pass along your compliments to him!Thank you again for your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,The Mövenpick Team
by A verified traveler from Port Richey
Posted 26 Oct 2024
Great location, clean, easy access to local transportation. Would definitely stay again
Comment from Hotel Management
28 Oct 2024 by Tim, Hotel Management
Dear David,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our great location and found everything clean and accessible. We look forward to welcoming you back for another stay!Sincerely,The Mövenpick Team
by A verified traveler
Posted 8 Oct 2024
- Transportation is good.
- Breakfast should be better
Comment from Hotel Management
10 Oct 2024 by Tim, Hotel Management
Dear Long Tuan, Thank you for your review! We’re pleased to hear that you found our transportation options to be good. We appreciate your feedback regarding breakfast and will take it into consideration as we strive to improve our offerings. We hope to welcome you back for an even better experience in the future!Sincerely,The Mövenpick Team
by A verified traveler
Posted 3 Oct 2024
Could use a few more tea bags in room and kettle not real good
Comment from Hotel Management
4 Oct 2024 by Tim, Hotel Management
Dear Beverley, Thank you for your review! We're delighted you enjoyed your stay. We appreciate your feedback regarding the tea bags and the kettle, and we’ll definitely look into providing more tea options and improving the kettle quality. Your comments help us improve, and we hope to welcome you back for an even better experience next time!Sincerely,The Mövenpick Team
