Ratings based on 458 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Somehow we ended up with 2 single beds , no hanging space in the wardrobe and the remote control didn't work. No free to air TV 😔
Comment from Hotel Management
4 Oct 2024 by Rebecca , Hotel Management
Hi Dianne, Thank you for your feedback. Twin beds were requested, perhaps there was a mix up with the external reservation agent at time of booking. Please note there is a cupboard with hanging space opposite the bathroom and Foxtel is available on all TV's with movies on demand, news and events. We do hope you will visit at another time in the future.Regards Rebecca
by A verified traveler
Posted 30 Sep 2024
Excellent staff members. Nice location
Comment from Hotel Management
4 Oct 2024 by Rebecca , Hotel Management
Michael, Thank you for your feedback, we hope to see you again soon. Regards, Rebecca
by A verified traveler
Posted 26 Sep 2024
Convenient for our itinerary. Quiet, nice location, room clean, friendly staff
Comment from Hotel Management
27 Sep 2024 by Rebecca , Hotel Management
Thank you Harold for your feedback. We were delighted to hear you had an enjoyable stay. RegardsRebecca Hotel Operations
by A verified traveler
Posted 24 Aug 2024 on Lastminute
Beautiful, peaceful scenery from your balcony.
Dining area is full of light and gorgeous outlook to golf course and bay.
Comment from Hotel Management
10 Sep 2024 by Rebecca , Hotel Management
Hello Nadia, Thank you for your post stay review, we are delighted you enjoyed your stay. We hope you will visit us again soon. Regards Rebecca Hotel Operations
by A verified traveler
Posted 18 Aug 2024 on Wotif
A special thank you to Bec who went the extra mile to make our stay comfortable and enjoyable! She is just wonderful.
Comment from Hotel Management
4 Oct 2024 by Rebecca , Hotel Management
Johanna,Thank you for your feedback, we hope you will visit again soon for another enjoyable stay. RegardsRebecca Hotel Operations
by A verified traveler
Posted 16 Aug 2024 on Wotif
A fantastic location situated on one of the best golf courses in Victoria.
Modern, clean facilities with helpful staff who made the stay even more enjoyable.
Highly recommend this hotel for a serene and picturesque break.
Comment from Hotel Management
10 Sep 2024 by Rebecca , Hotel Management
Dear Kevin, Thank you very much for your kind words, we are delighted to hear your had a most enjoyable stay. We look forward to welcoming you again at the Mercure Portsea. Regards, RebeccaHotel Operations Manager
by A verified traveler
Posted 12 Aug 2024 on Wotif
Excellent communication and care at reception.
Comment from Hotel Management
10 Sep 2024 by Rebecca , Hotel Management
Thank you Anil, We hope you will visit again soon. Regards, RebeccaHotel Operations
by A verified traveler
Posted 10 Aug 2024 on Wotif
Comment from Hotel Management
27 Sep 2024 by Rebecca , Hotel Management
Dear Gurpreep, Thank you for your review, we hope to see you back at another time soon. Regards Rebecca
by A verified traveler
Posted 9 Aug 2024 on Wotif
Comment from Hotel Management
10 Sep 2024 by Rebecca , Hotel Management
Joan, Thank you for your recent review, we look forward to welcoming you again at another time to the Mercure Portsea. Regards, Rebecca Hotel Operations
by A verified traveler
Posted 26 Jul 2024 on Wotif
Comment from Hotel Management
31 Jul 2024 by Rebecca , Hotel Management
Hello Rache, Thank you for your review, we are delighted you enjoyed your stay with us! We hope to welcome you back again soon. Regards, RebeccaHotel Operations
