Ratings based on 102 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
easy to access, park, get a meal
by A verified traveler
Posted 10 Aug 2024
by A verified traveler
Posted 27 Jul 2024 on Wotif
Tidy, friendly, nothing to fault
by A verified traveler
Posted 20 Jul 2024 on Wotif
Great value
by A verified traveler
Posted 4 Jul 2024 on Wotif
Beautiful quiet spot, great dining options nearby, and a beautiful suite
by A verified traveler
Posted 25 Jun 2024 on Wotif
location
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 8 Jun 2024
Staff was friendly and accommodating. Will come
Back there again.
Comment from Hotel Management
15 Jun 2024 by Anna, Hotel Management
Dear S, Thank you for taking the time to review The Mercure Pakenham. At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We look forward to welcoming you back in the near future. Warm regards, Anna Coffey General Manager Mercure Pakenham
by A verified traveler
We enjoyed our stay
Posted 2 Jun 2024 on HotelsService was good, the room clean and comfortable. We had a problem with the TV which was promptly fixed once we contacted reception. The only let down of our stay was the extremely limited range of wine at the restaurant the club next door which is where the bar and restaurant are that are mentioned in the hotel description.
Comment from Hotel Management
8 Jun 2024 by Anna, Hotel Management
Dear Lloyd,Thank you for taking the time to review Mercure Pakenham.At Mercure Pakenham, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured your feedback will be passed on to the relative department.We hope to welcome you back in the near future.Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham
by A verified traveler
Posted 22 Apr 2024
Very good value. Friendly staff. Comfortable rooms very functional
Comment from Hotel Management
5 May 2024 by Anna, Hotel Management
Thank you for taking the time to review Mercure Pakenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future. Warm regards,Anna CoffeyGeneral ManagerMercure Pakenham
