Ratings based on 998 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
This was my worst hotel experience so far.
After checking in (for 4 days) and getting to my room, I came back down to let the hotel receptionist there was a horrible sewer gas smell in my room. His answer “sorry, we are fully booked for the next two days”.
I figured the smell was coming from the bathroom, so I had to brace myself each time I went in there. The rest of the time I had the bathroom door closed (it helped a lot).
I’ve requested a room change on day 2, but got the exact same answer.
I definitely do not recommend this hotel.
Comment from Hotel Management
20 Oct 2024 by Mercure Team, Hotel Management
Dear Gildas,Thank you for your feedback. We sincerely apologies for the unpleasant smell in your room. Our housekeeping team conducts thorough inspections, and no issues were reported before your arrival. After your first night, our reception staff checked with housekeeping, and no smell was noted. If you had informed us again, we could have arranged a room change.We encourage guests to reach out immediately if they encounter any issues so we can address them promptly. Your feedback is invaluable in helping us maintain our standards. Thank you once again, and we hope you enjoyed your time in our beautiful city. We look forward to the opportunity to welcome you back and provide you with a much better experience.Kind Regards
by A verified traveler
Posted 13 Oct 2024 on Wotif
good location, friendly staff, clean and comfortably sized rooms :)
Comment from Hotel Management
16 Oct 2024 by Mercure Team, Hotel Management
Dear Maiya,Thank you very much for your feedback and highly rating us. We appreciate your feedback and look forward to welcoming you again when you visit Melbourne.Kind Regards
by A verified traveler
Posted 3 Oct 2024 on Wotif
Fujifilm
Comment from Hotel Management
5 Oct 2024 by Mercure Team, Hotel Management
Dear Robert,Thank you very much for highly rating us. We appreciate it and look forward to welcoming you back. Kind Regards
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Mercure Team , Hotel Management
Dear Sandro,Thank you very much for highly rating us. We appreciate it and look forward to welcoming you back.Kind Regards
by A verified traveler
Posted 6 Sep 2024
Very central and near many POI. Good staff service.
Comment from Hotel Management
7 Sep 2024 by Mercure Team , Hotel Management
Dear Shiela,Thank you very much for rating us highly and your kind review. We appreciate it and look forward to welcoming you back.Kind Regards
by A verified traveler
Posted 16 Jul 2024 on Wotif
I was taught "If you've nothing nice to say, don't say it!"
Comment from Hotel Management
18 Jul 2024 by Mercure Team, Hotel Management
Dear Glenn,Thank you for your feedback. If you had any issues throughout your stay and if you had let us know we may be able to fix it. we do hope you enjoyed your time in our Wonderful City!Kind regards,
by A verified traveler
Posted 12 Jul 2024
Awesome hotel, fantastic location. Cooking facilities gives options, but heaps of dining choices close by. Great transport links. A lick of paint wouldnt hurt. Iverall highly recommend
Comment from Hotel Management
13 Jul 2024 by Mercure Team, Hotel Management
Dear Fiona,Thank you very much for rating us highly. We appreciate your feedback and look forward to welcoming you back.Kind Regards
by A verified traveler from Toronto
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Mercure Team, Hotel Management
Dear Junjun,Thank you very much for rating us highly. We appreciate it and look forward to welcoming you back.Kind Regards
by A verified traveler from Honolulu
Posted 6 Jun 2024
Pretty good room but essentially no hotel lobby. The hotel is basic and functional and fine.
Comment from Hotel Management
7 Jun 2024 by Mercure Team , Hotel Management
Dear Michael, Thank you for your feedback and we hope you had a pleasant stay with us. We look forward to welcoming you back again when you visit Melbourne next time.Kind Regards
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Mercure Team, Hotel Management
Dear Andriana,Thank you very much for highly rating us. We appreciate you and look forward to welcoming you again when you visit Melbourne.Kind regards
