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Mercure Melbourne Caroline Springs

4.5 star property
Relax in style with a dip in the indoor pool then enjoy lunch at Westwaters Bistro.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Mercure Melbourne Caroline Springs

Terrace/patio
Exterior
Bar (on property)
Exterior
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Breakfast available
  • Bar
  • Room service
The price is P6,267
P6,894 total
includes taxes & fees
Mar 2 - Mar 3

Room options

View all photos for Superior Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
10-20 Lake Street, Caroline Springs, VIC, 3023

What's nearby

  • Watergardens Town Centre - 7 min drive
  • Cairnlea Lakes - 8 min drive
  • Sunshine Hospital - 11 min drive
  • Flemington Racecourse - 19 min drive
  • Melbourne Central - 25 min drive

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Watervale Fish & Chips Taylors - ‬15 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪The Jolly Miller Caroline Springs - ‬2 min walk
  • ‪KFC - ‬6 min walk

About this property

Mercure Melbourne Caroline Springs

Hotel located in Caroline Springs
You can look forward to a terrace, a coffee shop/cafe, and a playground at Mercure Melbourne Caroline Springs. For some rest and relaxation, visit the spa tub. The on-site restaurant, Westwaters Bistro, offers lunch and dinner. Free WiFi in public areas is available to all guests, along with a bar and a gym.
Other perks include:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and outdoor furniture
  • Luggage storage, a ballroom, and a reception hall
  • Guest reviews give top marks for the helpful staff
Room features
All 98 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like separate sitting areas and WiFi.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch LCD TVs with cable channels
  • Balconies, separate sitting areas, and free infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: AUD 5 to 25 for adults and AUD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Westwaters Bistro

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Playground
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • On a lake
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 44.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Does Mercure Melbourne Caroline Springs have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mercure Melbourne Caroline Springs?

As of Jan 30, 2025, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on Mar 2, 2025 start from P 6,266.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Melbourne Caroline Springs pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Melbourne Caroline Springs?

Self parking is free at this property.

What time is check-in at Mercure Melbourne Caroline Springs?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Melbourne Caroline Springs?

Check-out is at 10 AM. Late check-out is available for AUD 50 (subject to availability).

Where is Mercure Melbourne Caroline Springs located?

Located in Caroline Springs, this hotel is 2.5 mi (4.1 km) from Ravenhall Nature Conservation Reserve and within 6 mi (10 km) of Watergardens Town Centre and Banchory Grove Grassland Nature Conservation Reserve. Grassland Reserve and Mount Derrimut Nature Conservation Reserve are also within 6 mi (10 km).

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 426 out of 720 reviews" "
Rating 8 - Good. 211 out of 720 reviews" "
Rating 6 - Okay. 44 out of 720 reviews" "
Rating 4 - Poor. 19 out of 720 reviews" "
Rating 2 - Terrible. 20 out of 720 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10
Stayed 2 nights in Dec 2024

10/10 Excellent

Donika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient
Stayed 3 nights in Nov 2024

10/10 Excellent

Donika

Liked: Cleanliness, staff & service, property conditions & facilities
Lively
Stayed 1 night in Dec 2024

10/10 Excellent

Arta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice night very good experience
Stayed 1 night in Dec 2024

10/10 Excellent

Kaila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

2/10 Terrible

Vikash

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, close to all ammenities
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Traveled with family
Loved sitting relaxing by the lake, enjoying a meal, snack, drink or breakfast. Staff were excellent and atmosphere was great.
Stayed 3 nights in Nov 2024

8/10 Good

Aisea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Oct 2024

10/10 Excellent

Mary-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Rowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Bianca, Cairnlea

Liked: Cleanliness, staff & service, property conditions & facilities
Room service finishes at 9, no mini bar, although a small snack menu is provided and you can order a small selection of mini bar items.
Stayed 2 nights in Sep 2024

10/10 Excellent

Raaj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went accordingly & i m satisfied.
Stayed 3 nights in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient venue well maintained and plenty of shopping and dining venues available in walking distance.
Stayed 1 night in Sep 2024

8/10 Good

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything under one roof shopping mall across the road and kid friendly
Stayed 1 night in Sep 2024

10/10 Excellent

amjad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amezing app nice
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Rajan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
1. The lady in the morning when I checked out was not very helpful. 2. The lady had a bad attitude. 3. Was not helpful when asked for anything. 4. No Toothbrush or shaving in the room. 5. When asked the receptionist in the morning she said she don't have in stock. Such a big hotel and no good service Also, when I booked the room there was a sofa available in the room as per the photos. But when I reached at the room there was no sofa. When I called the staff they said its the same in all the rooms. But my friend stayed at the hotel before as well who recommended me this place confirmed there was a sofa in the rooms. Its should have things that you see when you make the booking or made clear that it can be different. Wont be booking this place again.
Stayed 1 night in Aug 2024

10/10 Excellent

J R

Stayed 4 nights in Aug 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check In and friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Beds comfortable, rooms were clean. The pool not heated!! In Melbourne! In winter!!!
Stayed 3 nights in Jul 2024

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to family
Stayed 2 nights in Jun 2024

8/10 Good

Jie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jun 2024