Ratings based on 163 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Services, Hotel Management
Dear Albert,Thank you for sharing your review. We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back in the future.Kind regards, Guest Services Knox Central Apartment Hotel
by A verified traveler
Posted 8 Oct 2024
Great area, unfortunately would not recommend the service
Comment from Hotel Management
14 Oct 2024 by Guest Services, Hotel Management
Dear Emma,Thank you for sharing your feedback. We're glad you enjoyed the area, but we’re sorry that the service did not meet your expectations. Your comments will be reviewed with our team to ensure improvements.We appreciate your input and hope to provide a better experience in the future.Kind regards, Guest Services Knox Central Apartment Hotel
by A verified traveler
Posted 1 Oct 2024
Lovely welcoming staff. Great facilities. Clean room.
Comment from Hotel Management
6 Oct 2024 by Guest Services, Hotel Management
Dear Jessica,Thank you for your 5-star rating of Knox Central Apartment Hotel! We're delighted you found the staff lovely and welcoming, the facilities great, and the room clean.Your positive feedback is greatly appreciated. We strive to provide a positive experience for all our guests, and your review encourages us to keep up the good work.We hope to see you back again soon!Kind regards,Guest ServicesKnox Central Apartment Hotel
by A verified traveler
Posted 16 Aug 2024 on Wotif
Great location and friendly staff
Comment from Hotel Management
27 Aug 2024 by Guest Services, Hotel Management
Dear Dion,Thank you for your positive feedback! I’m glad you enjoyed our location and found our staff friendly. We hope to see you again soon.Kind regards, Guest Services Knox Central Apartment Hotel
by A verified traveler
Posted 12 Aug 2024 on Wotif
Average accommodation, NOT 4 STAR.
1. Despite reception having staffed hours the staff are often away and you need to phone them.
2. After 7 nights stay had to request room servicing.
3. Given the minimum number of everything, 5 guests, eg. 5 pillows, 5 cups, 5 plates, 4 towels etc.
4. When requesting 2nd key to apartment was told if we had 2nd key could not get room service daily as they didn’t have another key, this decision was reversed by a different employee a few days later.
5. Only on the 3rd and final week of our stay did we start to receive daily beds pulled up as advertised.
6. Internet/ TV connection is rubbish, need to login and out 3 times to connect to TV.
7. Garage key fobs are hit and miss, 1 worked, 1 didn’t.
8. On arrival door didn’t lock, had to get staff to show us how to jiggle the door back to allow the lock to engage.
9. Carpet and walls marked/ stained.
10. Toilets and bathroom sinks NOT cleaned during entire 3 week stay.
11. Parking is not allocated to the particular apartment, drive around basement carpark to find one advertised for hotel use. Parking space sizes can vary due to storage cages.
12. Pool was lovely.
Comment from Hotel Management
13 Aug 2024 by Guest Services, Hotel Management
Dear Cassandra,Thank you for sharing your detailed feedback. We're sorry your stay did not meet your expectations. Your comments about the reception, room servicing, amenities, and cleanliness are important to us, and we will address these issues to improve our services. It's good to hear you enjoyed the pool.Travel safely to your next destination, and we hope to have the opportunity to welcome you back in the future.Kind regards, Guest Services Knox Central Apartment Hotel
by A verified traveler
Posted 29 Jul 2024 on Wotif
Comment from Hotel Management
30 Jul 2024 by Guest Services, Hotel Management
Dear Alan,Thank you for sharing your feedback and for the great rating! We're pleased that you found our pricing satisfactory.Travel safely to your next destination, and we look forward to welcoming you back soon.Kind regards,Guest ServicesKnox Central Apartment Hotel
by A verified traveler
Posted 15 Jul 2024 on Wotif
Could have been cleaner but overall not bad. Parking was cheap, big shops across the road, but traffic noise was pretty bad.
Comment from Hotel Management
15 Jul 2024 by Guest Services, Hotel Management
Dear Kirsty,Thank you for your review. We're glad you found our parking affordable and appreciated the proximity to the larger shops. We apologise for the cleanliness and traffic noise issues and will address these to improve our guests' experience.We hope to welcome you back for an even better stay in the future.Kind regards, Guest Services, Knox Central Apartment Hotel
by A verified traveler
Posted 30 Jun 2024 on Wotif
Fantastic place to stay.
Clean and tidy and quiet.
Rooms very spacious
Comfy bed
Nice bathroom.
Comment from Hotel Management
2 Jul 2024 by Guest Services, Hotel Management
Dear Sam,Thank you for the fantastic review! We're delighted that you found our place clean, tidy, and quiet. It's great you enjoyed the rooms, comfy bed, and bathroom.We hope to welcome you back soon for another wonderful stay!Kind regards, Guest Services, Knox Central Apartment Hotel
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Dear Chad, Thank you for choosing our hotel and for letting us know about your experience. We are very sorry that your stay did not meet your expectations. Kind Regards,Guest ServicesKnox Central Apartment Hotel
by A verified traveler
Posted 15 May 2024
Really spacious rooms. Absolutely loved having a washer and a dryer- was handy after taking the kids into the pool. Kids had a ball. Was just a short stay but very accommodating.
Comment from Hotel Management
21 May 2024 by Peter B, Hotel Management
Dear Tegan,Thank you for your 5-star rating! We're delighted that your stay at Melbourne Knox Central Apartment Hotel met your expectations and it's wonderful that the kids had a great time, too. Safe travels, and we hope to welcome you back soon!Kind regards, Guest Services Melbourne Knox Central Apartment Hotel
