Ratings based on 877 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Great locations and lots of room for a group of 6. The bathrooms are a bit dated
Comment from Hotel Management
2 Dec 2024 by Guest Services, Hotel Management
Dear Liz, Thank you for sharing your experience! It’s great that the spacious setup worked well for your group and that the location was convenient. We appreciate your feedback about the bathrooms and will take it into consideration as we continue to improve. We’d love to host you again for another group getaway soon! Kind regards, Guest Services, Melbourne CBD Central Apartment Hotel
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Services, Hotel Management
Dear Cindi,Thank you for your positive feedback!We're glad you enjoyed your stay and rated us so highly. We appreciate you choosing to stay with us and hope you had a pleasant time in Melbourne.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel
by A verified traveler
Posted 13 Oct 2024
Location was amazing.
Value for money
Comment from Hotel Management
14 Oct 2024 by Guest Services, Hotel Management
Dear Shannon,Thank you for your review. We're glad you enjoyed the amazing location and found good value for money during your stay. We hope to welcome you back again soon!Kind regards, Guest Services
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Services, Hotel Management
Dear Stephanie,Thank you for sharing your review. We appreciate your feedback and hope your stay was overall pleasant. If there's anything specific you'd like to share about your experience, we'd love to hear it so we can continue to improve.We hope to welcome you back in the future.Kind regards,Guest Services
by A verified traveler
Posted 4 Oct 2024
Significant misalignment between the property rating and the condition and facilities of the hotel. Very disappointing.
Comment from Hotel Management
6 Oct 2024 by Guest Services, Hotel Management
Dear Tanya,Thank you for your feedback. We're sorry to hear that the property did not meet your expectations and that there was a misalignment with the rating. We appreciate your input and will review your comments with our team to ensure improvements are made.Kind regards, Guest Services Melbourne CBD Central Apartment Hotel
by A verified traveler
Posted 1 Oct 2024 on Wotif
Very old run down facility. Needed a proper clean ie, benches, cultery and crockery. Service from staff very lacking.
Good location,bed was very comfortable.
Would not stay here again.
Comment from Hotel Management
6 Oct 2024 by Guest Services, Hotel Management
Dear Wayne,Thank you for your feedback. We're sorry that your experience didn't meet your expectations.We appreciate you highlighting the positive aspects of your stay, such as the location and comfortable bed.We take your feedback regarding the cleanliness and service seriously. We'll investigate these areas and take steps to improve for future guests.Thank you for your feedback. We hope you have a safe journey.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel
by A verified traveler
Posted 26 Sep 2024 on Wotif
We found theocation to be brilliant. Unfortunately, a shower over a large spa bath made it difficult to get into and out of. The bed was incredible.
Definitely would revisit
Comment from Hotel Management
1 Oct 2024 by Guest Services, Hotel Management
Dear Shelley,Thank you for sharing your feedback. We're pleased that you found our location brilliant and enjoyed the incredible bed. We apologise for the inconvenience with the shower over the spa bath and will consider this for future improvements.We look forward to welcoming you back for another comfortable stay.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel
by A verified traveler
Posted 26 Sep 2024 on Hotels
Comment from Hotel Management
1 Oct 2024 by Guest Services, Hotel Management
Dear Bee,Thank you for sharing your feedback. We're sorry your experience didn't meet expectations. If there are any specific concerns you'd like to share, we'd love to hear them so we can work to improve future stays.Kind regards, Guest Services Melbourne CBD Central Apartment Hotel
by A verified traveler
Posted 24 Sep 2024 on Wotif
Slept well on comfortable bed - chose the bedroom without the patio. The other room with a patio was quieter than a lot of other hotels too though. Lots of space, great cooking facilities and great when you are staying with friends or family. Could not find the power switch for the spa, in either of our two apartments - the switch on the spa was ok but needed to be able to turn the power on - was too late at night and then early in the morning to disturb the manager.
Comment from Hotel Management
1 Oct 2024 by Guest Services, Hotel Management
Dear Susan,Thank you for sharing your feedback. We're delighted that you had a comfortable stay and appreciated the spacious rooms and cooking facilities. Your comments about the spa power switch are noted, and we will ensure clearer instructions are provided for future guests.We hope to welcome you back for another enjoyable stay.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel
by A verified traveler
Posted 24 Sep 2024 on Wotif
Cheap and cheerful
Comment from Hotel Management
1 Oct 2024 by Guest Services, Hotel Management
Dear Derek,Thank you for the great review! We're glad you enjoyed your stay and found it to be a "cheap and cheerful" experience. Hope to welcome you back again soon!Kind regards, Guest Services, Melbourne CBD Central Apartment Hotel
