Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Surry Hills
Posted 17 Dec 2024
Won’t stay again. Told reception I was Expedia Gold, checked me into a room that smelled like wet dog. I had to show the VIP list of amenities to the receptionists….got the bottle of wine as it wasn’t offered. I was love to a room on the top floor and this had an in room safe that wasn’t attached to a hard surface. I could put it under my arm and walk out with it. Shower pressure was very poor and basin faucet came out too fast….drenched the front of me on a few occasions. 3cm of dust in the vent above the toilet. Previous guests’ rubbish was found under the bed. Thick dust in the base boards. Best part of the stay was the delicious cooked breakfast and the best coffee.
Much nicer places to stay than in Melbourne. Give this “boutique” hotel a miss.
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Avg hotel, used to be trendy but appeared a bit tired and less rigorous maintained
Comment from Hotel Management
14 Dec 2024 by Jasper Team, Hotel Management
Thank you for your feedback. We appreciate your insights and apologize that the hotel didn't meet your expectations. We're actively working on refreshing our property to ensure a more comfortable and enjoyable stay for all our guests. We hope to welcome you back soon!
by A verified traveler
Posted 12 Dec 2024
The property is great; very convenient however the staff dont greet you, they will if you greet them 1st.
Comment from Hotel Management
14 Dec 2024 by Jasper Hotel, Hotel Management
Thank you for your feedback! We're glad you found the property convenient. We apologize for the lack of proactive greetings from our staff and will address this with our team to ensure a warmer welcome for all guests. We appreciate your input and hope to see you again soon!
by A verified traveler
Posted 10 Dec 2024
Always a friendly reception. Good access to central
Melbourne sights, transport and shopping
Comment from Hotel Management
14 Dec 2024 by Jasper Team, Hotel Management
Thank you for your wonderful feedback! We’re so glad to hear you enjoyed the friendly reception and convenient access to Melbourne’s sights, transport, and shopping. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Dec 2024
The property was perfect for 2 friends travelling to see a Theatre Show. Free tram right out the front, Queen Vic Markets right next door for excellent coffee and breakfast options as well as market shopping. Very good value for money.
Comment from Hotel Management
14 Dec 2024 by The Jasper Team, Hotel Management
Thank you for your great review! We’re so happy to hear that our location was perfect for your trip and that you enjoyed the nearby attractions and market. We appreciate your kind words and hope to welcome you back for another fantastic stay!
by A verified traveler
Posted 4 Dec 2024
Good hotel in the CBD. Not a bad location but is on the outskirts of the CBD so is a good 20 minutes to the other end of the CBD. Great rooms and good food too
Comment from Hotel Management
14 Dec 2024 by The Jasper Team, Hotel Management
Thank you for your review! We're glad you enjoyed the rooms and food during your stay. While we’re located on the outskirts of the CBD, we’re happy to hear you found it convenient. We look forward to welcoming you back!
by A verified traveler
Posted 1 Dec 2024
Nice one
Comment from Hotel Management
14 Dec 2024 by The Jasper Team, Hotel Management
Thank you! We're happy to hear you had a great experience. We hope to see you again soon!
by A verified traveler
Posted 1 Dec 2024
Good location. Comfy room, great bed. Awesome shower. Will definitely stay again.
Comment from Hotel Management
14 Dec 2024 by The Jasper Team, Hotel Management
Thank you for your great review! We're so happy to hear you enjoyed the location, comfy room, and awesome shower. We look forward to welcoming you back for another stay!
by A verified traveler
Posted 30 Nov 2024
Neg put us in low floor.
Comment from Hotel Management
14 Dec 2024 by The Jasper Team, Hotel Management
Thank you for your feedback. We apologize for the inconvenience of being placed on a lower floor. We'll certainly keep this in mind for future stays and strive to accommodate your preferences. We hope to welcome you again soon!
