Ratings based on 74 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Nice property with potential for much better. Room tiny with no closet and inadequate bathroom and tea making spaces. Room not cleaned and serviced properly over 5 days. Breakfast buffet a sad affair and stale bread one morning. Hot Brekky ok but little choice. Breakfast staff unhelpful and clearly don’t want to be there. Overall disappointing and issues that have been pointed out before but ignored when looking at previous reviews. Not up to intercontinental or 5 star standards. Reception team very good but it doesn’t make up for the inadequacies of the rest.
Comment from Hotel Management
3 Dec 2024 by Jason Burnett - General Manager, Hotel Management
Thank you for sharing your detailed feedback. While we’re glad you found our reception team to be excellent, we’re disappointed to hear that other aspects of your stay did not meet your expectations.Your comments regarding the room setup, cleanliness, and breakfast experience have been taken seriously. Please know that the food and beverage operations, including breakfast, are managed by The Continental team, and we will ensure your concerns, especially about the buffet and staff attentiveness, are passed on directly to them.We sincerely apologise for any shortcomings and assure you that we’ll review these matters to ensure improvements. We’d appreciate the opportunity to provide you with a better experience in the future.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
by A verified traveler
Posted 16 Nov 2024
Great facilities. Staff were amazing. Breakfast was great!!!
Comment from Hotel Management
17 Nov 2024 by Jason Burnett - General Manager, Hotel Management
Thank you for the perfect score! I’m thrilled to hear you enjoyed our great facilities, amazing staff, and delightful breakfast. We look forward to welcoming you back for another exceptional stay! Warm regards, Jason Burnett General Manager InterContinental Sorrento
by A verified traveler
Posted 10 Nov 2024
Beautiful hotel with a very European vibe. Pool was ideal to lounge by. Unfortunately most of the restaurants on site arent open during the week so dining options were limited.
Comment from Hotel Management
12 Nov 2024 by Jason Burnett - General Manager, Hotel Management
Thank you for your feedback! I’m glad to hear you enjoyed the European vibe of the hotel and had a relaxing time by the pool. Please note that the dining options are managed by The Continental team, and we will pass along your comments to them directly regarding the restaurant hours. We hope to welcome you back soon for an even better experience.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Jason Burnett - General Manager, Hotel Management
Thank you for your feedback. I’m sorry to hear that your experience wasn’t as exceptional as we strive to provide. Please feel free to reach out to us directly to share any details on how we could improve. We’d love the chance to make your next stay even better.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Jason Burnett - General Manager, Hotel Management
Thank you for the fantastic 5/5 rating! We're thrilled you had such a positive experience with us and look forward to welcoming you back soon.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
by A verified traveler
Posted 14 Oct 2024
Good location
Comment from Hotel Management
14 Oct 2024 by Jason Burnett - General Manager, Hotel Management
Thank you for the wonderful 5-star review! We're so glad you enjoyed our location and had a great stay. We hope to welcome you back again soon.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
by A verified traveler
Posted 9 Oct 2024
Highly recommend
Comment from Hotel Management
9 Oct 2024 by Jason Burnett - General Manager, Hotel Management
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a great experience, and your kind words truly mean a lot to us. We look forward to welcoming you back again soon!Warm regards,
by A verified traveler
Posted 6 Oct 2024
Incredible! Everything was beyond my expectations and more. Absolutely loved the hotel decor and so different to other 5 star hotels that focus on a cookie cutter look. Everything was just incredible, the staff so attentive and warm snd inviting. The food, service, the room all 5*. Can’t wait to come back.
Comment from Hotel Management
6 Oct 2024 by Jason Burnett - General Manager, Hotel Management
Dear Guest,Thank you for your glowing review! We're delighted to hear that your stay with us exceeded your expectations and that you enjoyed the unique decor, service, and every aspect of your experience. It’s always a pleasure to hear that our team made your visit extra special.We look forward to welcoming you back for another exceptional stay soon!Warm regards, Jason Burnett General Manager InterContinental Sorrento
by A verified traveler
Posted 2 Oct 2024
Located right in town so very accessible to everything. For the price paid however, did not find this good value. Nothing about the room was overly special. Room service finished at 9pm. The balcony was very dirty and needed a clean. Personal preference, but pillows were very uncomfortable. Buffet breakfast was very good.
Comment from Hotel Management
6 Oct 2024 by Jason Burnett - General Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad you found the hotel's location convenient and enjoyed the buffet breakfast. However, we’re sorry to hear that some aspects of your stay didn’t meet your expectations, particularly regarding the room, balcony cleanliness, and room service hours. We appreciate your comments, as they help us identify areas where we can improve.We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
by A verified traveler
Posted 23 Sep 2024
Dirty, dusty, inadequate breakfast options and supply. Very disappointing.
Comment from Hotel Management
24 Sep 2024 by Jason Burnett - General Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations, particularly regarding cleanliness and breakfast. While this is certainly unacceptable, we would really appreciate receiving feedback like this while you are in-house so that we can address the issues and make your experience better. If you would like to discuss your stay further, please feel free to reach out to us directly. We value your input and would like to make things right.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
