Ratings based on 2,355 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Thank you for looking after me very well.
Comment from Hotel Management
22 Oct 2024 by Angela, Hotel Management
Dear Cristian, thank you for reviewing your recent stay at Hotel Collins. We are delighted to know that you were well looked after. We hope to welcome you back again soon. Kind regards, Hotel Collins
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Angela, Hotel Management
Dear Kate, thank you for posting a 5/5 rating following your recent stay at Hotel Collins. We hope to welcome you back again soon. Kind regards, Hotel Collins
by A verified traveler from Auckland
Posted 18 Oct 2024
good location for short stay
Comment from Hotel Management
19 Oct 2024 by Hotel Collins, Hotel Management
Hi Congshang, Thank you for taking the time to leave a review of your recent stay with us. We are so happy to hear that you found our location good for short stay. Your feedback means a lot to us and we look forward to welcoming you back again in the future. Best regards, Hotel Collins
by A verified traveler
Posted 14 Oct 2024
It was value for money
Comment from Hotel Management
16 Oct 2024 by Hotel Collins, Hotel Management
Dear Ian, Thank you for the great review. We are delighted to know that you found our place and services good value for money. We appreciated this one and we look forward to welcoming you back again for another great stay. Best regards, Hotel Collins
by A verified traveler
Posted 12 Oct 2024
A little hard to find from the street. Really nice staff. Room was comfortable and clean. Didn't have any face washers which I always use.
Would definitely go back. Price was good too.
Comment from Hotel Management
12 Oct 2024 by Hotel Collins, Hotel Management
Dear Jacqueline, Thank you for taking the time to share feedback about your recent stay with us! We are delighted to hear that you loved our comfortable and clean rooms, happy with the pricing and appreciated our nice staff. Regarding the issues encountered during your stay, we apologize for the inconveniences these may have caused. We take all feedback seriously and will pass this onto higher management for immediate action and future improvements. Thank you again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back again.Kind regards, Hotel Collins
by A verified traveler
Posted 8 Oct 2024
Room was very tired and in desperate need of renovation. Very different to the photos I reviewed on booking. Half the lights in the room were out, and the rooms were all dimly lit. Close to zero natural light. The bed was extremely saggy and uncomfortable. Location is very convenient though.
Comment from Hotel Management
18 Oct 2024 by Angela, Hotel Management
Dear Mohammad, thank you for sharing your feedback. We’re pleased that you found the location convenient however, we're sorry that other aspects of your stay did not meet your expectations. We apologise for the issues you faced with the bed comfort and the lighting. Your comments will be shared with our team to make improvements in these areas. We appreciate your honesty and hope we can provide you with an improved experience should you choose to stay with us again. Kind regards, Hotel Collins
by A verified traveler
Posted 6 Oct 2024
Great location,
Comment from Hotel Management
7 Oct 2024 by Hotel Collins, Hotel Management
Hi Fran,Thank you for rating your recent stay with us. It is good to see that you enjoyed the comfort of our amazing location! We hope to accommodate you the next time your in Melbourne.Kind regards,Sany
by A verified traveler
Posted 6 Oct 2024
Noisy Fri - Sunday
Some mould on bathroom tiles
Comment from Hotel Management
7 Oct 2024 by Hotel Collins, Hotel Management
Hi Indra,Thank you for taking the time to rate your recent stay with us. We are sorry to hear of the Mould on the bathroom tiles in your apartment, rest assured housekeeping have been notified of this issue. We do apologize for the noise you encountered during the weekend. Kind regards,Sany
by A verified traveler
Posted 5 Oct 2024
Friendly welcoming staff. Rooms tidy clean and spacious.
Comment from Hotel Management
7 Oct 2024 by Hotel Collins, Hotel Management
Dear Marlene,Thank you for taking the time to review your recent stay with us. We are so glad to see that our friendly staff and clean apartment rooms made for a great stay! We look forward to your next stay with us.Kind regards,Sany
by A verified traveler
Posted 4 Oct 2024
Excellent service and friendly staff
Comment from Hotel Management
5 Oct 2024 by Hotel Collins, Hotel Management
Hi Simon, Thank you for the wonderful review. We are delighted to know that you are happy with our excellent service and appreciated our friendly staff. Your feedback means a lot to our team, and we look forward to welcoming you back for another great stay. Best regards, Hotel Collins
