Ratings based on 931 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Book hotel with a app provider but paid more when what I was told
by A verified traveler
Posted 18 Nov 2024
Very cinvenient to aurport. Clean and comfortable. However, we did find bar staff a little lacking in knowledge . We ordered pizzas for room service which were very underdone . I have stayed here 3 times. This last 2 times a little disappointing in these areas.
Comment from Hotel Management
21 Nov 2024 by Aaron Yao, Hotel Management
Dear Jo-Anne,Thank you for your feedback and for choosing to stay with us again. While we're glad you enjoyed the convenience, cleanliness, and comfort, we're sorry to hear about your recent experiences. We'll address the bar team’s training and review our room service standards to ensure we exceed expectations next time. We hope to welcome you back for a better stay!Kind Regards,Aaron YaoFront Office Manager
by A verified traveler
Posted 17 Nov 2024
Excellent location for access to airport. Excellent service, good food, offer transport to and from airport.
Comment from Hotel Management
17 Nov 2024 by Caitlin , Hotel Management
Dear Rachel,Thank you for your wonderful review! We’re thrilled to hear that our location, service, and food met your expectations. It’s great to know that our airport shuttle service made your stay even more convenient.We look forward to welcoming you back next time!Kind regards,CaitlinDuty Manager
by A verified traveler
Posted 15 Nov 2024
Just what we needed after a long flight from Glasgow. We walked to the hotel so as to stretch ours legs which was very doable once we found the correct signs. Iffy dealt with us quickly and efficiently and our room was clean and comfortable.
Comment from Hotel Management
17 Nov 2024 by Caitlin , Hotel Management
Dear David,Thank you for your kind review! We’re thrilled to hear that our location and service were exactly what you needed after your long journey. It’s great to know Iffy took care of you efficiently and that you found your room clean and comfortable.We hope to welcome you back the next time you’re traveling through Melbourne!Kind regards,CaitlinDuty Manager
by A verified traveler
Posted 13 Nov 2024
A pleasant experience
Comment from Hotel Management
13 Nov 2024 by Aaron Yao, Hotel Management
Dear Kerry,Thank you for the glowing review! We're delighted you had a pleasant experience with us. We can't wait to welcome you back for more memorable stays in the future!Kind Regards,Aaron YaoFront Office Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Caitlin, Hotel Management
Dear Gaurav,Thank you for your excellent review and for choosing Holiday Inn Melbourne Airport! We’re delighted to know you enjoyed your stay and that everything met your expectations.We look forward to welcoming you back whenever your travels bring you to Melbourne.Warm regards,Caitlin NicolHotel Services Assistant ManagerHoliday Inn Melbourne Airport
by A verified traveler from Frankston
Posted 10 Nov 2024
Close to airport for early departure
Comment from Hotel Management
10 Nov 2024 by Aaron Yao, Hotel Management
Dear Ann-Maree,Thank you for the fantastic review! We're so glad our convenient location made your early departure a little easier. Wishing you smooth travels, and we hope to welcome you back whenever you need a quick, comfortable stopover near the airport!Kind Regards,Aaron YaoFront Office Manager
by A verified traveler
Posted 7 Nov 2024
Ok
Comment from Hotel Management
9 Nov 2024 by Aaron Yao, Hotel Management
Dear Ian,Thank you for your review! We appreciate your feedback and are glad you had a positive experience with us. If there’s anything specific you feel we could improve for a perfect stay, we’d love to hear it. We hope to welcome you back soon!Kind Regards,Aaron YaoFront Office Manager
by A verified traveler
Posted 7 Nov 2024
Seamless transfer to all terminals
Comment from Hotel Management
9 Nov 2024 by Aaron Yao, Hotel Management
Dear Peter,Thank you for your great feedback! We're so glad to hear that our seamless shuttle transfer made your travels easier. We aim to keep things as smooth and convenient as possible for our guests. We hope to welcome you back for another effortless experience next time you're in Melbourne!Kind Regards,Aaron YaoFront Office Manager
by A verified traveler
Posted 6 Nov 2024
Best breakfast and great variety of food and fruit.
Comment from Hotel Management
6 Nov 2024 by Caitlin , Hotel Management
Thank you for your fantastic feedback, Peter! We’re delighted to hear that you enjoyed our breakfast selection and the variety of food and fruit. It’s great to know we could start your day off right. We look forward to welcoming you back to Holiday Inn Melbourne Airport!Warm regards,CaitlinDuty Manager
