Ratings based on 1,573 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Kaye, Hotel Management
Dear Andrew, Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!Kind regards,KayeThe Great Southern Hotel Management
by A verified traveler
Posted 16 Dec 2024
The room was good apart from the mold on the roof in the bathroom and the bathroom door does not close properly nor lock.
Comment from Hotel Management
17 Dec 2024 by Ashley, Hotel Management
Hi Mairead, Thank you for staying with us. We have informed our maintenance teams about your concerns. They will check the bathroom to address the mold on the ceiling and clean it, and they will also inspect the bathroom door today. We appreciate you bringing this to our attention, and we hope this experience will not discourage you from booking with us in the future. Wishing you happy holidays!
by A verified traveler from Flinders Park
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Kaye, Hotel Management
Dear Teserio, Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.Kind regards,KayeThe Great Southern Hotel Management
by A verified traveler
Posted 15 Dec 2024
Airconditioning was necessary to keep room ventilated but even though could adjust temp so was not too cold, the fan was strong and created draughts round room, and it was very noisy... so dilemma of stuffy/ warm vs cool/noisy... so either way sleep was not great.
Comment from Hotel Management
16 Dec 2024 by Kaye, Hotel Management
Dear Nicole, Thank you for your honest feedback. We are sorry that we have not met your standards. We will raise this issue with our team so our team can rectify issues like this in the future. If there is anything that makes your stay uncomfortable, please let us know so we can assist you promptly. Thank you again our our apologies for the inconvenience you experienced. Kind regards,KayeThe Great Southern Hotel Management
by A verified traveler
Posted 12 Dec 2024
Nove
Comment from Hotel Management
12 Dec 2024 by Mike, Hotel Management
Dear Gary,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
by A verified traveler
Posted 11 Dec 2024
Great value for money
Comment from Hotel Management
11 Dec 2024 by Kaye, Hotel Management
Dear Paul, We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded. We hope to have you back with us soon! Kind regards,KayeThe Great Southern Hotel Management
by A verified traveler
Posted 11 Dec 2024
The room was clean and comfortable. The location was just right for the conference i was attending was nearby. Its also close to the Southern Cross station so when i wanted to go out if Melbourne it was easy.. the staff were very friendly and helpful.
Comment from Hotel Management
11 Dec 2024 by Kaye, Hotel Management
Dear Casparia, We are delighted to know that you found your room comfortable and clean. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you. We hope to see you soon!Kind regards,KayeThe Great Southern Hotel Management
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Mike, Hotel Management
Dear WEIHAO,Greetings from The Great Southern Hotel. We want to extend our gratitude for receiving an amazing score as a reflection of our team's hard work in reaching your expectations of us. Please revisit us soon. The holiday season is just around the corner; see you here!
by A verified traveler from Como
Posted 10 Dec 2024
Good twin room facing the back Convenient to the Southern Cross station which was suitable for catching my morning train to Sydney. Great value for money.
Comment from Hotel Management
10 Dec 2024 by Mike, Hotel Management
Dear Mark,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
by A verified traveler
Posted 9 Dec 2024
I feel the front needs an upgrade vary plain to look at other than that great stay well worth the price.
Comment from Hotel Management
9 Dec 2024 by Mike, Hotel Management
Dear Stephen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
