Ratings based on 949 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Lovely staff and the room was fabulous
Comment from Hotel Management
15 Dec 2024 by Aashish Murali, Hotel Management
We really appreciate your great review. We look forward to welcoming you back soon.
by A verified traveler
Posted 3 Dec 2024
Pool area men’s bathroom is looking a bit tied. Grand floor our bedroom was looking like it could do with a freshen up. James team leader and staff on the club floor were amazing.
Comment from Hotel Management
3 Dec 2024 by Darren Signorino , Hotel Management
Dear Luigi,Thank you for your time taken to review your stay and share your constructive feedback. We appreciate your comments regarding the male changerooms and room decor, and we will continue to do our utmost to upkeep the hotel and facilities. Your kind comments regarding James and the Grand Club team are truly appreciated and will be shared accordingly.We look forward to welcoming you back.
by A verified traveler
Posted 1 Dec 2024
Very neat and close to everything in Melbourne
Comment from Hotel Management
2 Dec 2024 by Darren Signorino , Hotel Management
Dear Nitesh,It is wonderful to see that you had such an enjoyable stay with us. Thank you for taking the time to share a review.We hope to welcome you back again soon.
by A verified traveler
Posted 28 Nov 2024
It was a very disappointing experience. The soundproofing was very poor. I could hear people in the next room going to the toilet, taking a shower, or watching TV. The pillows were very uncomfortable, and the cushions and sofa were not clean.
Comment from Hotel Management
28 Nov 2024 by Darren Signorino , Hotel Management
Dear Namiya,I am sorry to learn that your recent stay did not meet your expectations. However, I am grateful for your feedback, so that I can share it with the team and ensure that we look at the areas that need our attention. Please rest assured that your review has been shared with the team accordingly.
by A verified traveler
Posted 24 Nov 2024
Excellent
Comment from Hotel Management
25 Nov 2024 by Darren Signorino , Hotel Management
Dear Daria,We appreciate you taking the time to review your stay and are delighted that you had an excellent experience.We look forward to welcoming you back again.
by A verified traveler
Posted 22 Nov 2024
The breakfast buffet was great.
Azaria was amazing serving us and taking care of us everyday especially playing with my 16 months old daughter.
However, one thing I would like to add or perhaps for the hotel to address is have facilities to wash baby bottles.
I’ve had to call room service and plead every single time to get the bottles washed up.
I’ve never had issues at crown or 4 seasons but sad to say getting this done here was a total disappointment.
Other than that everything else was good!
Comment from Hotel Management
22 Nov 2024 by Aashish Murali, Hotel Management
Dear Guest,Thank you so much for your feedback and we shall ensure to pass on your suggestion to our management team, so that they can work on it to provide a better experience for all our guests.Thank youGuest ServicesGrand Hyatt Melbourne
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Darren Signorino , Hotel Management
Dear KUMIKO,Thank you for taking the time to leave us a review and assist the team by highlighting our areas for improvement through your feedback. This information has been communicated to the team. I hope to be able welcome you back for your next stay.
by A verified traveler
Posted 10 Nov 2024
Stayed there a few times, friendly and professional staff.
Comment from Hotel Management
22 Nov 2024 by Darren Signorino, Hotel Management
Dear Ingrid,It is very pleasing to read that we continue to deliver such a pleasant an enjoyable experience. Thank you for reviewing your recent stay. We look forward to welcoming you back again.
by A verified traveler
Posted 9 Nov 2024
Beautiful place with great views and friendly staff. The rooms were spacious and comfortable and clean. The only thing that wasn’t great was the pillows because they were too soft and fold in on themselves when you laid on them. But that’s an easy fix so that’s why I’d give this place 5 stars.
Comment from Hotel Management
22 Nov 2024 by Darren Signorino , Hotel Management
Dear Hayley,Thank you so much for such a great review. I am sorry that your stay was let down by the pillows. Please do not hesitate to let our team know in the future, so that we may provide you alternate pillows more to your liking. We appreciate your consideration to still provide a 5/5 review. We look forward to welcoming you back again.
by A verified traveler
Posted 2 Nov 2024
Late check in was extremely difficult with no information of how to enter the building. No 24 hour room service. Some staff quite rude. Thin walls of interconnected rooms - could hear the couple next door late at night. For 5 stars, we did expect a bit better service and information.
Comment from Hotel Management
22 Nov 2024 by Darren Signorino , Hotel Management
Dear Donna,Thank you for reviewing your stay with us.I am sorry to read that we fell so short of expectations. We will share the constructive commends with the relevant teams for their review and improvement. I hope to be able welcome you back for your next stay.
