Ratings based on 628 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The customer service was excellent
Comment from Hotel Management
19 Nov 2024 by ., Hotel Management
Hi Deb Thanks for your feedback Glad you had a pleasant stay
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by ., Hotel Management
Thanks for your feedback
by A verified traveler
Posted 23 Sep 2024
Room 9 was smoke free, secluded, large and clean. Good value for money. It was a good choice for a night stay close to City. The check in & check out were expedited.
Comment from Hotel Management
27 Sep 2024 by FMI, Hotel Management
Dear Ljiljana,Thank you for your wonderful review! We're delighted to hear that you enjoyed Room 9 and found it spacious, clean, and well-located. It's great to know our expedited check-in and check-out processes contributed to your positive experience.Please let us know how we can work towards being the perfect 5/5 to ensure you have even more pleasurable stays. We sincerely appreciate your feedback and hope to welcome you back for another stay soon!Warm Regards,Footscray Motor Inn
by A verified traveler
Posted 4 Sep 2024
Nice and quite, receptionist was easy to speak with.
Comment from Hotel Management
4 Sep 2024 by FMI, Hotel Management
Dear Mr Cook,Thank you very much for your kind review, it goes a long way in helping us and boosts our morale significantly. We would like to thank you. It was our pleasure speaking with you as you made it very easy to be hospitable and enjoy a good conversation with you.We look forward to accommodating you again in the future.
by A verified traveler
Posted 26 Aug 2024
i had 2 staff members staying at this property and both said the same thing... disgusting property. filthy throughout and a very rude manager. Stay away at all costs!
Comment from Hotel Management
26 Aug 2024 by FMI, Hotel Management
Dear Wayne,Thank you for taking the time to share your feedback. We take concerns like yours very seriously and we would like to sincerely apologize for the experience you and your staff members had at our property.We aim for a high standard of cleanliness and service, and we are truly sorry if we fell short in these areas. Could you please provide more details about the specific areas of the room that were not up to standard or any particular cleaning issues you encountered? This will help us address and rectify these issues promptly.Regarding the interaction with our manager, we are surprised to hear about your experience. Many of our guests have consistently praised our manager for their exceptional service, so we are keen to understand what happened. Could you please share more about what was said and the context of the interaction? This will allow us to address any potential miscommunication and improve our approach.Your feedback is crucial to us, and we are committed to making the necessary improvements. We hope to have the opportunity to regain your trust and provide a much better experience in the future.Best regards,Footscray Motor Inn
by A verified traveler
Posted 19 Aug 2024 on Wotif
The bath room is not stander no smoke detector in the room.
Comment from Hotel Management
26 Aug 2024 by FMI, Hotel Management
Dear Victor,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay.Regarding the bathroom, could you please provide more details on what aspects did not meet your expectations? This will help us address any issues and improve our facilities.We will ensure to investigate the missing fire alarm and replace any safety equipment missing.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to serve you better in the future.Best regards,Footscray Motor Inn
by A verified traveler
Posted 13 Aug 2024 on Wotif
Tv didnt work, when i questioned the office, couldnt help
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Hi Joseph , upon investigation the switch next to bed for tv power was off , will educate unaware staff of this , thanks for advising us
by A verified traveler
Posted 11 Aug 2024 on Wotif
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Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
HiNo details of reason for rating , unable to fix issue that may have been experienced
by A verified traveler
Posted 9 Aug 2024 on Wotif
The shower base had pubic hair on it. Mould around with a shower screen was, and the shower base was all scratched and broken.
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Hi LeeAnnne Thank you for your feedback Upon inspection of the shower have seen that there is a hairline crack that we were not aware of, solution under way to replace shower tray, no excuse for the hair on floor or shower tray, will address staff to be more vigilant
