Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Jacqueline, Thank you for taking the time to share a review on your experience with us. We are grateful for your 5 out of 5 star rating and hope to get the chance to welcome you back again in the future. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Yu Ju, Thank you for sharing a review on your stay. We are delighted to know you have enjoyed a 5 out of 5 star experience with us and would love to have you stay with us again.Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
by A verified traveler
Posted 24 Nov 2024
Great central position to explore Melbourne from, friendly helpful staff
Comment from Hotel Management
2 Dec 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Grant, Thank you for sharing a review on your experience. We are grateful to know you enjoyed our location in the heart of the CBD and found our Team to be friendly and helpful. Our Team Members would love to welcome you back again in the future. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
by A verified traveler
Posted 22 Nov 2024
Good sized room and bathroom, lovely staff particularly at the front desk. Unfortunately the wifi was down for the entire hotel for half of my stay, and not everything was cleaned thoroughly - one of the glasses had lip marks on it when I arrived. Overall a comfortable stay close to amenities.
Comment from Hotel Management
1 Dec 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Rachael, Thank you for taking the time to share a review on your recent visit. Feedback is very important to us, as we always aim to deliver an exceptional Guest experience and appreciate you sharing your comments about the wifi problems and cleanliness. We will ensure to take this on board with our Team. However, we are grateful to know you enjoyed the size of your room and bathroom, and found our Team Members at Front Office to be lovely. We hope to get the chance to welcome you back again for an improved experience. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
by A verified traveler
Posted 8 Nov 2024
Nice room with a nice view. It was nice to be able to check in early
Comment from Hotel Management
18 Nov 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Makena, Thank you for taking the time to share a review. We are pleased to read that you enjoyed your room and the view, and it's lovely to know that our Team Members were able to accommodate an early check in to ensure you could make the most of your stay with us. Hopefully we will get the chance to welcome you back again in the future. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
by A verified traveler
Posted 30 Oct 2024
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Comment from Hotel Management
18 Nov 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Phillip, Thank you for sharing a review on your recent stay. We are grateful for your 5 out of 5 star rating and hope to welcome you back again in the future. Warm regards, Alexandra & the Team at DoubleTree by Hilton Melbourne - Flinders Street
by A verified traveler
Posted 14 Sep 2024 on Wotif
It’s fine for what it is; affordable room in central location, clean and nice enough. Bed was super comfortable and room was quiet, we slept well. Nice bathroom, great shower.
Night manager was friendly and accomodating when we found an issue with the room. There was a gentleman at reception who was also great.
Breakfast was lacklustre but we are particularly fussy when it comes to food.
Outside on the street is gross, especially in the evening, a lot of people up to no good.
Would stay again though.
Comment from Hotel Management
17 Sep 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Mary, Thank you for sharing your thoughts on your visit. Feedback is very important to us as we always aim to deliver an exceptional Guest experience and appreciate you sharing your comments about the buffet breakfast and the people surrounding the Hotel. We will take your feedback on board with our Team, and are glad to hear that our Night manager has assisted you with the issue within the Room. However, we are honored to read that you enjoyed our central location on Flinders Street and the cleanliness of the Room. It's also good to know that you experienced a comfortable and quiet stay, and appreciate the bathroom and shower facilities. We would love to welcome you back in the future for an improved experience. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street
by A verified traveler
Posted 14 Sep 2024
Great location
Comment from Hotel Management
17 Sep 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Donna, Thank you for taking the time to share a review on your stay with us. We are grateful for your 5 out of 5 star rating, and it's lovely to know that you found our central location on Flinders Street to be 'great'. Hopefully we get the chance to welcome you back again in the future. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street
by A verified traveler
Posted 8 Sep 2024 on Wotif
Was an amazing hotel. Highly recommended staff are amazing and the facilities are nice and clean. Also very good location with public transport out the front and takeaway options
Comment from Hotel Management
10 Sep 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Grace, Thank you for sharing such lovely feedback. We are honored to read that you found our Hotel ‘amazing’ and our facilities clean. It’s also nice to know that you enjoyed our central location on Flinders Street, which has made the access to public transport and takeaway options convenient during your stay. Our Team Members appreciate your kind words about them, and hope to welcome you back into the Hotel in the future. Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street
by A verified traveler
Recommended
Posted 7 Sep 2024 on HotelsFrom walking in the door with the lovely staff (after we found out the entrance was next to us) we had a great stay.
Comment from Hotel Management
10 Sep 2024 by Alexandra & the Team at DoubleTree by Hilton Melbo, Hotel Management
Dear Alan,Thank you for sharing a review on your experience. It’s nice to read that you have enjoyed a ‘great’ stay with us, and we appreciate your 10 out of 10 star rating. Our Team Members are grateful to know you found them ‘lovely’ and hope to welcome you back again in the future.Warm regards,Alexandra & the Team at DoubleTree by Hilton Melbourne – Flinders Street
